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About the role
Key responsibilities & impact- Drive customer adoption, usage, and renewal of Glia's AI features.
- Empower and enable our customers to grow their knowledge and appreciation of AI through the development and execution of training initiatives for client teams.
- Empower and enable our customers to drive adoption of Glia's AI features by their own end users.
- Implement AI products on time and on budget.
- Ensure that customers are achieving the desired business impact from Glia's AI features following implementation.
- Establish credibility with client stakeholders as an AI subject matter expert in relation to Glia's AI features.
- Provide pre-sales consultancy on AI features to assist our prospective clients in adopting Glia.
- Analyze AI performance metrics and provide data-driven recommendations for improvement.
- Provide assistance and best practices to clients on topics relating to prompt engineering and working with Generative AI.
- Serve as the primary technical advisor for AI-related inquiries and challenges.
- Offer guidance on Glia Virtual Assistant best practices to help clients leverage the full potential of the platform and optimize their conversational interactions with customers.
- Collaborate with Glia's product and engineering teams to communicate client feedback, feature requests, and identify areas for product improvement.
- Collaborate closely with implementation managers, solution architects, and implementation engineers as part of customer implementations.
- Document client processes and diagnose how Glia's AI products or integrations can improve efficiency and overall experience.
Requirements
What you’ll need- Bachelor's Degree or higher, preferably in a STEM-related field.
- 3+ years of experience in a SaaS Software environment.
- 3+ years of experience in Customer Success, Consulting, Professional Services, Account Management or similar and/or other customer-facing roles.
- Understanding of AI - Conversational AI, Large Language Models, Generative AI.
- Growth mindset with a natural curiosity about technology, and particularly a passion for all things AI.
- Proven ability to coordinate multiple Client-facing projects simultaneously.
- Experience collaborating across multiple teams, including Sales, Product, Customer Success, and Development, to ensure completion of deliverables.
- A team player attitude with strong presentation skills, self-confidence, and enthusiasm.
- Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way.
- Excellent communication skills to explain complex AI concepts to non-technical stakeholders.
- Highly collaborative and flexible.
- Understanding of AI ethics and responsible AI practices.
- Experience diagramming process flows using UML (or a similar tool).
Benefits
Comp & perks- Health insurance
- Remote work options
- Professional development opportunities
- Flexible working hours
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AIConversational AILarge Language ModelsGenerative AIUMLdata analysisprompt engineeringproject coordinationSaaS
Soft Skills
growth mindsetcuriositypresentation skillsproblem solvingcommunication skillscollaborationflexibilityteam playerself-confidenceenthusiasm
Certifications
Bachelor's DegreeSTEM-related field