Technical Account Manager

Glia

Technical Account Manager at Glia ensuring client success by collaborating with internal stakeholders and optimizing platform use for leading AI customer service solutions.

Posted 4/23/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$80,000 - CA$110,000 per yearWebsite

About the role

Key responsibilities & impact

Drive platform adoption and growth through Account Team collaboration
Build strategic relationships with customer IT teams and internal stakeholders
Gather feedback and contribute to product improvement initiatives
Lead complex troubleshooting and provide proactive technical guidance
Monitor and maintain system integrations and security configurations
Implement risk monitoring systems and resolve technical issues
Design and implement efficient configuration and routing strategies
Analyze performance metrics to improve productivity and efficiency
Identify and enable technical expansion within the customer's roadmap

Requirements

What you’ll need

2+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role
Strong understanding of software and front-end development concepts
Proven problem-solving skills with the ability to prioritize tasks effectively
Experience in Contact Center as a Service (CCaaS) solutions and SIP (big plus!)
Excellent communication skills, both verbal and written.
Ability to articulate technical concepts to non-technical executive audiences.
Bachelor’s degree in a relevant field

Benefits

Comp & perks

Competitive salary and stock options
Professional development support (trainings, courses, conferences, books, etc)
Access to all the latest tools and equipment you’ll need
Sports compensation, reimbursement for therapy, counseling sessions
Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
Diversity: 25 countries represented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical consultingtechnical account managementsolutions architecturesoftware developmentfront-end developmentproblem-solvingsystem integrationssecurity configurationsrisk monitoring systemsperformance metrics analysis

Soft Skills

communication skillsrelationship buildingcollaborationfeedback gatheringtroubleshootingproactive guidancetask prioritizationarticulating technical concepts