Customer Care Representative, Bilingual

Glen Raven

Bilingual Customer Care Representative serving Trivantage, Glen Raven's textile division, via phone, email, and chat. Handling orders, product inquiries, returns, quotes, and delivery expectations.

Posted 8/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $39,000 - $49,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve issues efficiently while maintaining a positive demeanor. Proficient in managing customer inquiries and documentation, with a focus on communication and collaboration across teams.

Highest-signal resume keywords

Customer Service ExperienceBilingual in English and SpanishExcellent Communication SkillsAttention to DetailTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer InteractionOrder DocumentationProblem-SolvingNew Customer SetupQuote Requests

Soft Skills

Team CollaborationProfessional DemeanorCustomer Satisfaction Focus

Tools & Technologies

Internal SystemsDistribution Center Communication

Certifications & Qualifications

Associate Degree or Equivalent Education

Industry Keywords

Customer InquiriesProduct KnowledgeSupply Chain CoordinationDelivery ExpectationsCustomer Feedback

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, email, and other supported channels
Provide accurate information about products, pricing, availability, policies, and procedures
Resolve routine customer issues on the first contact whenever possible
Document customer interactions, orders, and issues accurately in internal systems
Maintain a positive, professional demeanor during customer interactions
Escalate issues to appropriate internal teams
Follow up on open issues to ensure timely resolution and customer satisfaction
Balance customer needs with company policies using problem-solving skills
Share recurring customer feedback and concerns with leadership
Maintain knowledge of products, systems, and procedures through ongoing learning
Support team coverage needs during high-volume periods
Advise customers about delivery expectations, transit times, and expected delivery
Administer new customer setups
Communicate with distribution centers regarding change orders and returns
Work with Supply Chain to provide ETAs on backorders and special-order items
Create requests for quote for non-stocked items
Partner with Sales, Supply Chain, and CX leadership to ensure consistent, accurate service aligned with Trivantage's brand promise and customer experience standards

Requirements

What you’ll need

Associate degree or equivalent education and related training
1 year of customer service or related experience with direct customer interaction is preferred
Fluent in both English and Spanish
High attention to detail
Excellent written and verbal communication skills
Time management skills
Ability to work in a team environment
Availability to work between 7:30 a.m. and 4:30 p.m. Pacific Time

Benefits

Comp & perks

Competitive health coverage
Short- and long-term disability insurance
Vision insurance
Dental insurance
Telehealth visits or on-site health clinics at many locations
Comprehensive wellness program, including wellness events, health education, and mental health resources
Competitive PTO and holiday schedules
Company-funded pension
Matching 401(k)
On-site fitness centers or discounted gym memberships
Catered associate events
Fair and competitive direct compensation