Solutions Engineer

• Glean is an AI-powered knowledge management platform that helps organizations find, organize, and share information across tools like Google Drive, Slack, and Microsoft Teams.
• Lead a team of solutions engineers, providing mentorship, guidance, coaching, and ongoing support.
• Serve as the territory/segment primary technical advisor (CTO of every customer relationship).
• Drive and improve pre-sales engagements: technical discovery, custom product demonstrations, use case workshops, and pilots.
• Drive customer adoption, growth, and business value of Glean’s Work AI platform.
• Connect to new data sources including custom integrations.
• Leverage sales methodologies like Command of the Message and MEDDPICC for discovery, scoping, and value delivery.
• Identify opportunities for expansion within customer install bases.
• Collaborate cross-functionally with sales, services, Product Management, Engineering, and Customer Support.
• Troubleshoot, prioritize, and escalate issues for assigned customers.
• Be an active member of the Glean customer technical community.

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