CX Technical Project Manager

GlassesUSA.com

CX Technical Project Manager at GlassesUSA.com owning CX tech stack and processes. Leading workflow improvements and collaborating with teams on initiatives.

Posted 5/17/2026full-timeTel Aviv • 🇮🇱 IsraelJuniorWebsite

Tech Stack

Tools & technologies

JavaScriptSQLTableau

About the role

Key responsibilities & impact

Own, manage, and optimize the CX tech stack, tools, and platforms.
Build, improve, and maintain CX workflows, processes, and SOPs.
Monitor operational backlogs, bugs, and ongoing technical tasks.
Design and implement tools to improve CX speed, quality, and efficiency.
Maintain dashboards, reports, and performance analytics to support business decisions.
Lead A/B testing initiatives across all support channels and deliver insights to leadership.
Manage onboarding/offboarding of CX systems and ensure smooth platform operations.
Handle DSR processes, vendor invoices, and operational tracking.
Analyze CX performance, forecasting, and interaction volumes across channels.
Maintain IVR systems and support global support-site operations.
Collaborate with Product and leadership teams on CX roadmap initiatives.
Continuously identify and remove operational bottlenecks to improve customer experience.

Requirements

What you’ll need

1+ year of SQL experience – Must.
Experience with CRM systems (Zendesk advantage).
Experience with JavaScript and Tableau.
Strong analytical and technical skills.
Excellent English communication skills.
Proactive, organized, and multitasking mindset.
Strong interpersonal and problem-solving skills.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account GlassesUSA.com Website LinkedIn All Job Openings 201 - 500 employees Founded 2008 🛍️ eCommerce 🛒 Retail 👥 B2C 💰 Venture Round on 2021-01 eCommerce
Retail
B2C GlassesUSA. com is an online retailer that specializes in providing a wide selection of prescription glasses, sunglasses, and contact lenses. The company offers a convenient shopping experience, allowing customers to browse through thousands of styles, utilize virtual try-on technology, and receive their eyewear at competitive prices. With a focus on quality and customer satisfaction, GlassesUSA. com aims to enhance the eyeglasses buying process with its user-friendly platform and excellent service. CX Technical Project Manager 🔥 35 minutes ago 🏢🏡 Tel Aviv – Hybrid ⏰ Full Time 🟢 Junior 🤓 Technical Project Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own, manage, and optimize the CX tech stack, tools, and platforms.
Build, improve, and maintain CX workflows, processes, and SOPs.
Monitor operational backlogs, bugs, and ongoing technical tasks.
Design and implement tools to improve CX speed, quality, and efficiency.
Maintain dashboards, reports, and performance analytics to support business decisions.
Lead A/B testing initiatives across all support channels and deliver insights to leadership.
Manage onboarding/offboarding of CX systems and ensure smooth platform operations.
Handle DSR processes, vendor invoices, and operational tracking.
Analyze CX performance, forecasting, and interaction volumes across channels.
Maintain IVR systems and support global support-site operations.
Collaborate with Product and leadership teams on CX roadmap initiatives.
Continuously identify and remove operational bottlenecks to improve customer experience. 🎯 Requirements
1+ year of SQL experience – Must.
Experience with CRM systems (Zendesk advantage).
Experience with JavaScript and Tableau.
Strong analytical and technical skills.
Excellent English communication skills.
Proactive, organized, and multitasking mindset.
Strong interpersonal and problem-solving skills. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SQLJavaScriptTableau

Soft Skills

analytical skillstechnical skillscommunication skillsorganizational skillsmultitaskinginterpersonal skillsproblem-solving skills