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GLAS

Client Relationship Manager

GLAS

Client Relationship Manager managing client relationships and revenue generation for GLAS’s key clients in the debt administration sector.

Posted 7/29/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing key client relationships, preparing fee proposals, and conducting performance reviews. Proficient in building client ecosystems and maintaining accurate reporting for business development.

Highest-signal resume keywords
Client Relationship ManagementBusiness DevelopmentPerformance ReportingNegotiation SkillsTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationStrong Negotiation SkillsAbility to Prioritize Work
Tools & Technologies
Internal Reporting Systems
Industry Keywords
Key Account PlansClient EcosystemsMarket KnowledgeCall ReportsClient Service Reviews

About the role

Key responsibilities & impact
  • Management of a designated portfolio of GLAS’s key client relationships
  • Build client ecosystems for key client relationships to better understand their internal structure, target market, investment strategy, product and service offering, and key stakeholders
  • Preparation of fee proposals on new opportunities
  • Capture contact details for each party associated with a recently closed transaction
  • Manage Business Development market knowledge/update library
  • Identifying areas of further opportunity within an existing client base
  • Production and distribution of call reports to be undertaken after each client meeting
  • Monitoring and managing deal maturities
  • Conducting quarterly, semi-annual, and annual review of key client relationship metrics
  • Preparation and monitoring key account plans for GLAS’s key client relationships
  • Attending and leading Senior semi-annual/annual client service reviews
  • Preparation of the weekly/monthly/quarterly reporting of the performance of the CRM team and key client activity to Senior Management
  • Ensure accurate and up to date MI is consistently kept using internal reporting systems

Requirements

What you’ll need
  • Excellent written and verbal communication skills and strong negotiation skills
  • Ability to prioritise work
  • Ability to work collaboratively in teams and establish, build and maintain relationships both internally and externally with clients

Benefits

Comp & perks
  • Base salary + bonus
  • Hybrid working
  • 28 days annual leave + bank holidays
  • Long service award
  • Private Medical Insurance
  • Private pension plan
  • Life insurance plan
  • Employee Assistance Program (EAP)
  • Season ticket loan scheme
  • Yearly eye examination
  • Gym membership discount
  • Career development and study support