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About the role
Key responsibilities & impact- Maintain operational governance frameworks, SOPs, controls, and management reporting.
- Coordinate operational reviews, issue tracking, and cross‑functional follow‑up.
- Ensure consistent operational standards across regions and teams.
- Oversee operational performance of key suppliers, including SLA/OLA tracking and remediation.
- Support service reviews, evidence collection, and audit readiness.
- Act as an escalation point for supplier‑related operational issues.
- Operate the Quality Assurance framework, including KPIs, KRIs, and control tracking.
- Coordinate internal audits and support external audit preparation.
- Track findings and remediation to maintain ongoing audit readiness.
- Support operational risk management, incident tracking, and control assurance.
- Coordinate business continuity planning, crisis exercises, and resilience testing.
- Assist with regulatory resilience requirements, including DORA alignment.
- Provide operational oversight of information security, data protection, privacy, and access controls.
- Coordinate with IT, security, and compliance teams on controls and evidence.
- Support operational handling of security or data incidents.
- Support operational readiness for critical systems, data migrations, and platform changes.
- Coordinate readiness assessments, go‑live controls, and post‑implementation reviews.
- Maintain oversight of facilities operations and physical access controls.
- Ensure governance, tracking, and audit evidence for mandatory training programmes.
Requirements
What you’ll need- 6–10 years’ experience in operations, risk, quality, or governance roles.
- Background in regulated or audit‑driven environments.
- Familiarity with ISO standards (e.g. ISO 27001, ISO 9001).
- Strong coordination skills with a pragmatic, detail‑driven approach.
- Confident working with senior stakeholders while remaining hands‑on.
Benefits
Comp & perks- Base salary + bonus
- 28 days annual leave + bank holidays
- Long service award
- Private Medical Insurance
- Private pension plan
- Life insurance plan
- Employee Assistance Program (EAP)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational governance frameworksSOPscontrolsmanagement reportingSLA trackingOLA trackingQuality Assurance frameworkKPI trackingincident trackingdata migrations
Soft Skills
coordination skillsdetail-driven approachstakeholder managementpragmatic problem-solvingcross-functional collaboration
Certifications
ISO 27001ISO 9001