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About the role
Key responsibilities & impact- Provide day-to-day leadership and oversight of the CSSG team’s operational workload, ensuring tasks are prioritized and completed accurately within defined deadlines.
- Act as a senior escalation point for operational issues, exceptions, and high-priority items.
- Perform and review senior-level operational tasks, including approvals, quality checks, and exception handling.
- Create, review, and maintain lender and counterparty records, ensuring accuracy and completeness across internal systems.
- Oversee the setup and maintenance of Standard Settlement Instructions (SSI), including callback validation in line with GLAS procedures.
- Support payment and notice readiness by validating required inputs and identifying and escalating issues.
- Manage and review onboarding support activities for lenders, borrowers, and other counterparties, including documentation quality checks.
- Support the completion and review of audit confirmations and operational reviews within CSSG’s scope.
- Ensure appropriate documentation, evidence, and audit trails are maintained in line with internal controls.
- Provide coaching, guidance, and informal people leadership to junior team members, contributing to skills development and consistent standards.
- Work closely with Client Services, Transaction Management, and other internal stakeholders to ensure smooth execution and effective collaboration.
Requirements
What you’ll need- Experience in financial services operations, such as loan agency, capital markets, corporate trust, or a similar controlled operational environment.
- Proven experience performing senior operational approvals, quality control, or exception management.
- Prior exposure to people leadership, workflow oversight, or day-to-day team coordination is strongly preferred.
- Strong attention to detail and a control-focused mindset.
- Ability to manage competing priorities and operate effectively in a high-volume, deadline-driven environment.
- Strong communication skills with the confidence to escalate issues clearly and constructively.
Benefits
Comp & perks- Base salary + bonus
- Hybrid working
- Long service award
- Employee Assistance Program (EAP)
- Career development and study support
- Good holiday entitlement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational workload managementquality controlexception managementdocumentation quality checksaudit confirmationsStandard Settlement Instructions (SSI)callback validationfinancial services operationscapital marketscorporate trust
Soft Skills
leadershipattention to detailcontrol-focused mindsetcommunication skillsteam coordinationproblem escalationcoachingguidancecollaborationprioritization