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Team Leader – Client Services, Complex Transactions, Asia
GLASTeam Leader of Client Services in Loan Agency Operations overseeing complex transactions. Leading client service delivery and team management from Hong Kong and Singapore offices.
About the role
Key responsibilities & impact- Lead and manage the Client Services (Loan Agency Operations) Complex Transactions Team for the Asia business, ensuring effective delivery across all client servicing activities.
- Set and maintain high service standards, ensuring client deliverables are completed accurately, on time, and in line with contractual and regulatory requirements.
- Act as a senior escalation point for complex or sensitive client issues.
- Own client communication standards, ensuring clarity, timeliness, and consistency across the business.
- Proactively manage client expectations and support long-term client satisfaction and retention.
- Work closely with the Head of Loan Operations (Asia) to ensure client servicing aligns with broader Asia business priorities and objectives.
- Partner with colleagues in the Transaction Management team to ensure smooth onboarding, execution, and ongoing servicing of new and existing business.
- Ensure payments, notices, reporting, and other client deliverables are processed accurately and within required deadlines.
- Actively participate in issue resolution, process improvement, and operational re-engineering initiatives.
- Ensure client servicing activities comply with internal controls, operating procedures, and regulatory requirements.
- Lead, develop, and mentor the Client Services (Loan Agency Operations) Complex Transactions Team.
Requirements
What you’ll need- Proven senior experience in Loan Agency Operations/Client Services, Loan Operations, or similar leadership roles within financial or professional services.
- 2-3 years of Loan Agency Operations/Client Services 4 eye check approval duties.
- Strong track record of managing teams and delivering complex client service operations.
- Experience working within institutional debt markets.
- High attention to detail with strong organisational and time-management skills.
- Demonstrable experience in change management and process improvement.
- Strong project management capabilities.
- Good technology skills, including experience with loan administration and payment systems.
- Highly client-focused with a strong service mindset.
- Professional credibility to represent GLAS with clients and stakeholders at senior level.
Benefits
Comp & perks- Competitive base salary plus discretionary annual bonus
- Paid annual leave plus Hong Kong/Singapore (as applicable) public holidays
- Flexible working arrangements available if desired
- Long service award
- Career development and study support available
- Private medical insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Loan Agency OperationsClient ServicesLoan Operations4 eye check approvalChange managementProcess improvementProject managementClient servicingPayments processingReporting
Soft Skills
LeadershipOrganizational skillsTime-management skillsAttention to detailClient-focusedService mindsetCommunicationMentoringIssue resolutionProactive management