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About the role
Key responsibilities & impact- Lead and manage the Client Services function in Singapore, ensuring effective delivery across all client servicing activities.
- Set and maintain high service standards, ensuring client deliverables are completed accurately, on time, and in line with contractual and regulatory requirements.
- Act as a senior escalation point for complex or sensitive client issues.
- Own client communication standards, ensuring clarity, timeliness, and consistency across the business.
- Proactively manage client expectations and support long-term client satisfaction and retention.
- Work closely with the Head of Loan Operations (Asia) to ensure client servicing aligns with broader Asia business priorities and objectives.
- Partner with colleagues in the Transaction Management team to ensure smooth onboarding, execution, and ongoing servicing of new and existing business.
- Ensure payments, notices, reporting, and other client deliverables are processed accurately and within required deadlines.
- Actively participate in issue resolution, process improvement, and operational re-engineering initiatives.
- Ensure client servicing activities comply with internal controls, operating procedures, and regulatory requirements.
- Lead, develop, and mentor the Client Services management team and wider function.
- Set clear objectives, performance measures, and development plans for team members.
- Monitor staffing levels to ensure appropriate resourcing and scalability.
- Work closely with HR on recruitment, performance management, succession planning, and the annual appraisal process.
- Foster a client-centric, accountable, and inclusive team culture.
- Lead and support change initiatives impacting client servicing, including system enhancements and process transformation.
- Contribute to strategic and ad-hoc projects that improve client experience, operational efficiency, or scalability.
- Work with the Product Development team to assess the service impact of new products and support successful launches.
- Provide insight and analysis on client trends, service performance, and potential risks or opportunities.
- Support the Head of Loan Operations (Asia), Managing Directors and Head of Business Development (Asia) in maintaining and strengthening key client relationships.
- Represent the Client Services team at selected client meetings and industry events as required.
- Act as a trusted senior point of contact for clients and colleagues on service-related matters.
Requirements
What you’ll need- Proven senior experience in Client Services, Operations, or similar leadership roles within financial or professional services.
- Strong track record of managing teams and delivering complex client service operations.
- Experience working within institutional debt markets.
- High attention to detail with strong organisational and time-management skills.
- Demonstrable experience in change management and process improvement.
- Strong project management capabilities.
- Good technology skills, including experience with loan administration and payment systems.
- Highly client-focused with a strong service mindset.
- Professional credibility to represent GLAS with clients and stakeholders at senior level.
- Experience in work-out, restructuring, or complex credit situations (desirable).
- Exposure to operating within a regulated or trustee environment (desirable).
Benefits
Comp & perks- Competitive base salary plus discretionary annual bonus
- Paid annual leave plus Singapore public holidays
- Long service award
- Career development and study support available
- Private medical insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client servicesoperations managementchange managementprocess improvementproject managementloan administrationpayment systemsinstitutional debt marketscomplex credit situationsregulatory compliance
Soft Skills
leadershipteam managementorganizational skillstime managementclient-focusedservice mindsetcommunicationproblem-solvingmentoringstrategic thinking