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Strategic Accounts Manager
Gladstone SoftwareStrategic Accounts Manager responsible for building long-term relationships with clients for the Nova program. Focusing on strategic account management and driving customer success.
About the role
Key responsibilities & impact- The Manager is responsible for growing and driving the commercial and customer success of the Nova programme.
- This role focuses on long-term relationships rather than short-term sales.
- Work closely with senior stakeholders to understand their goals and challenges.
- Build and manage a portfolio of strategically important customers.
- Develop and maintain clear account plans that align customer objectives.
- Identify and convert opportunities for upsell, cross-sell, and solution expansion.
- Position Gladstone as a solution partner that connects insight into action.
- Act as the voice of the customer internally and collaborate with cross-functional teams.
Requirements
What you’ll need- Proven experience growing and scaling AI platforms into sales with strategic accounts within the leisure and fitness industry.
- Strong commercial acumen with experience of contract negotiations, renewals, and long-term agreements.
- Ability to build credibility with senior stakeholders and influence at board or executive level.
- Experience working with complex organisations, ideally within public sector, leisure, health, or education.
- Excellent communication skills, with the ability to explain technical solutions in plain English.
- Experience within leisure management, SaaS platforms, or regulated/public sector environments.
- Familiarity with framework agreements and public sector procurement processes.
- Understanding of digital transformation challenges within membership-based or customer-facing services.
Benefits
Comp & perks- A culture that values collaboration, innovation, and doing the right thing for customers.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI platformscontract negotiationsrenewalslong-term agreementsSaaS platformspublic sector procurement processesdigital transformation
Soft Skills
commercial acumencredibility buildinginfluencecommunication skills