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Gladly

Staff Software Engineer, AI – Automation

Gladly

Software Engineer focused on AI and Automation at Gladly, enhancing customer service through innovative solutions. Building production-grade AI systems with real customer impact.

Posted 4/13/2026full-timeRemote • 🇺🇸 United StatesLead💰 $183,000 - $215,000 per yearWebsite

Tech Stack

Tools & technologies
GoPostgresReactTypeScript

About the role

Key responsibilities & impact
  • Lead Major AI & Automation Initiatives
  • Ship Real Products
  • Design Foundational Systems
  • Collaborate Closely
  • Drive Innovation

Requirements

What you’ll need
  • 5-10+ years of full-stack engineering experience, including large-scale product development and team leadership
  • A proven ability to turn ambiguous ideas into shipped product, especially in early-stage, 0-to-1 settings
  • A passion for AI and automation—you stay current on the latest trends and are eager to apply them creatively
  • Deep experience, or willingness to learn, TypeScript, React, Go, and PostgreSQL
  • Strong communication and collaboration skills—you’re as comfortable mentoring as you are coding
  • A customer-centric mindset—you care about what you’re building and who you’re building it for
  • A data-driven approach—you use metrics and insights to guide decisions and measure impact

Benefits

Comp & perks
  • Competitive salaries, stock options, and comprehensive benefits
  • Generous paid time off, parental leave, and home office stipends
  • A fully remote work environment with opportunities for in-person team gatherings
  • A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
  • A company where AI is not a buzzword. We build AI products and we expect our team to use AI tools daily

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
full-stack engineeringproduct developmentTypeScriptReactGoPostgreSQL
Soft Skills
team leadershipcommunicationcollaborationmentoringcustomer-centric mindsetdata-driven approach