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About the role
Key responsibilities & impact- Answer inbound customer calls, conduct first-round troubleshooting, and communicate findings clearly and professionally using defined scripts and guidelines
- Produce accurate and error-free internal and external reports in English for both technical and non-technical audiences, including documentation to support customer acceptance testing procedures
- Monitor the Scanner and Robotic fleet by running a set of queries and following defined processes.
- Routing anomalies in robot behavior or other data sources to the correct internal escalation teams to support customer issue resolution.
- Support the success of new robot installations and scanner deployments through meticulous monitoring of robot behavior and data evaluations.
Requirements
What you’ll need- 2+ years of experience in a role focused on data analysis, operations analysis, or product support, specifically involving data monitoring and reporting.
- Proven ability to meticulously monitor data, identify anomalies, and follow defined processes with exceptional attention to detail.
- Comfort and experience working with software, computer, or electromechanical systems in a diagnostic or support capacity.
- English Fluency (B2 or higher), as you will be working with a US-based team.
- Experience working with US companies or clients is a plus.
Benefits
Comp & perks- Mission-Driven Work – Be part of a company dedicated to sustainability and ending waste.
- Cross-Functional Impact – Work closely with engineering and field operations to solve complex problems with meaningful outcomes.
- Backed to Succeed – Our founders bring experience from Facebook and Bain, and we’re supported by top-tier investors with deep technical and industry expertise.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisoperations analysisproduct supportdata monitoringreportingtroubleshootingdocumentationdata evaluationrobot behavior monitoringcustomer acceptance testing
Soft Skills
attention to detailcommunicationprofessionalismproblem-solvinganalytical thinking