Product Operations Manager
Glacier ZipLines
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $110,000 - $130,000 per year
About the role
- Own and run the end-to-end launch process for new courses, product releases, partner programs, and major GTM initiatives.
- Manage cross-functional launch cadences, including weekly standups, readiness reviews, and go/no-go checkpoints.
- Build lightweight systems in Notion or Airtable that improve visibility into timelines, milestones, owners, and dependencies.
- Ensure teams are aligned on goals, messaging, KPIs, and GTM requirements ahead of every launch.
- Translate complex updates from Product, Marketing, or LXD into simple, actionable plans and clear next steps.
- Identify risks early, manage dependencies, and drive resolution — stepping in tactically when needed and escalating when appropriate.
- Improve the efficiency and consistency of our GTM and launch processes over time, reducing friction and increasing speed.
- Lead select strategic operational initiatives that strengthen how Product works with cross-functional teams.
- Create clarity and calm in situations where information is ambiguous, priorities shift, or multiple stakeholders need alignment.
- Serve as a trusted operator and thought partner to Product leadership, helping us scale our launch engine as the portfolio grows.
Requirements
- 3–7 years in program management, product operations, strategic PMO, or similar cross-functional roles; preferably in the education or EdTech space.
- A builder, not just an operator — you thrive in environments where systems don’t exist yet and you’re excited to create clarity, structure, and workflows from scratch.
- Experienced driving GTM execution and cross-functional launches, ideally in a startup or high-growth environment where ambiguity is the norm.
- A clear, concise communicator who can distill complexity into simple, actionable direction that busy teams can execute on.
- Highly organized, detail-oriented, and capable of managing multiple simultaneous launch cycles without losing the thread.
- Strong business acumen — you understand the “why” behind product decisions and can anticipate risks, tradeoffs, and cross-functional impacts.
- Calm and solutions-oriented when priorities shift or information is incomplete; you bring order to chaos without over-engineering.
- Skilled at influencing without authority — you create alignment and momentum across Product, LXD, Marketing, Partnerships, and Operations.
- Pragmatic and simplicity-focused: you build lightweight, scalable systems rather than heavy processes.
Benefits
- Equity: Ownership is a core value, and each full-time employee can invest in Ziplines Education via a stock option (equity) grant, which will vest across four years.
- Time off: We offer a flexible paid time off policy, in addition to 10 paid holidays.
- Flexible, remote work environment: We are a fully distributed team with folks all over the U.S. We meet as a full team at least one time per week and have in-person gatherings or team offsites one or more times per year.
- Family health and wellness: Choose from a range of medical, dental, and vision insurance plans (premiums start at $0/month) for yourself or your family.
- 401K: We know your future self will thank you when you start contributing to your company-sponsored 401k.
- Plus, additional benefits we’d be happy to share with you during the hiring process.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproduct operationsstrategic PMOGTM executioncross-functional launchesrisk managementworkflow creationsystems buildingdata analysisproject coordination
Soft skills
clear communicationorganizational skillsdetail-orientedsolutions-orientedinfluencing without authoritycalm under pressurestrategic thinkingadaptabilitycollaborationproblem-solving