Learner Success Advocate – Digital Marketing
Glacier ZipLines
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
JuniorMid-Level
About the role
- Serve as the primary point of contact for your assigned learners across Slack, email, and Zoom.
- Foster trust and connection while supporting learners in overcoming both technical challenges and emotional hurdles.
- Support learners in understanding core digital marketing disciplines such as SEO, SEM, social media, content strategy, email marketing, and Google Analytics.
- Guide learners in preparing for certifications, and navigating common roadblocks.
- Moderate live sessions by facilitating Zoom logistics and providing important announcements.
- Follow learners’ progress, provide feedback, and answer questions.
- Proactively identify “at-risk” learners and take appropriate action.
Requirements
- 2+ years in customer-facing, education, or coaching roles.
- Solid foundation and understanding of digital marketing core areas - such as SEO, SEM, email marketing, content strategy, social media, and Google analytics.
- Demonstrated ability to learn new tools, troubleshoot common issues, and explain concepts clearly.
- Strong written and verbal communication skills tailored for diverse adult learner audiences.
- Experience with Slack, Zoom, Google Workspace, LMS platforms, and CRM systems.
- Confident working autonomously in a remote-first, fast-paced startup environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SEOSEMemail marketingcontent strategysocial mediaGoogle Analytics
Soft skills
communication skillstrust buildingemotional supportlearner supportfeedback provisionproblem-solving