Operations Manager – Petro Division
IDT BY INDET GROUP
ERP
Job Level
Mid-LevelSenior
About the role
- Manage back-end operations of the Virtual Engagement Officer, including human-in-the-loop review, AI training, and knowledgebase development.
- Execute internal and external facing processes in support of the autonomous fundraising operation, including onboarding, asset submission, basic website development, and content creation.
- Identify and clearly report technical tasks to engineering using JIRA project management software.
- Develop and manage internal and external documentation.
- Work with third-party platforms that support autonomous fundraising operations.
- In conjunction with VP of Engineering, VP of Customer Success and Director of Autonomous Fundraising Operations, identify and solve opportunities and challenges in autonomous fundraising.
- Assist with customer requests, troubleshooting, and deployment of Version2 activities.
- Other tasks as assigned.
Requirements
- Direct fundraising experience as a frontline fundraiser or in advancement communications
- Deep understanding of nonprofit donor motivations and donor-centric communication skills
- Savvy super-user of technology and experience with fundraising platforms
- Strong time management and ability to pivot between tasks independently
- Ability to identify and report technical tasks to engineering (JIRA)
