Givzey

Customer Success Manager

• Maintain regular, proactive communication with assigned customers and lead them in value-driven strategies
• Actively document and execute renewal strategies
• Manage resources and use available assets to achieve qualitative and quantitative renewal, usage, and adoption targets.
• Keep ahead of industry developments and apply best practices to areas of improvement
• Review statistics and compile accurate reporting
• Keep accurate records and document customer engagements
• Build upon Customer Success procedures, policies, and standards
• Take ownership of customer requests and follow through to resolution
• Oversee and actively participate in the onboarding process in collaboration with the Onboarding Specialist

Systems Engineer

• Develop front-end and back-end components of our applications, ensuring optimal performance, quality, and responsiveness.
• Drive the adoption and execution of DevOps practices such as infrastructure automation, continuous integration/continuous deployment, and automated testing.
• Take responsibility for the management, enhancement, and monitoring of our AWS cloud infrastructure, ensuring that it effectively scales with the evolving needs of the business and maintains high availability.
• Design, develop, and implement innovative tools to automate operational processes, eliminating the need for manual intervention and enhancing overall system efficiency.
• Play a central role in the architecture, design, and maintenance of the server environment, effectively becoming the steward of our Systems Operations.
• Troubleshoot and resolve live production issues, contributing to the continued reliability and high availability of our services.

Machine Learning Engineer

• Design, develop, and implement machine learning models and algorithms
• Analyze large datasets and extract meaningful insights
• Collaborate with cross-functional teams to integrate ML solutions into existing systems
• Optimize ML models for performance and scalability
• Stay current with the latest advancements in machine learning and AI
• Create and implement big data processing pipelines and architectures
• Design and build scalable data infrastructure to support ML applications

Full-stack Engineer

• Take part in the entire application lifecycle, focusing on coding and debugging
• Write well designed, testable, efficient code
• Prepare software verification plans and quality assurance procedures
• Debug applications and detect and fix errors
• Implement modern technologies to improve legacy applications
• Collect, analyze and address technical and design requirements
• Help to create reusable code and libraries for future use
• Provide support / consulting on Givzey software systems to operations teams and/or clients

Full Stack Engineer

Frontend Engineer

• Build fully functional programs writing clean, testable code
• Design user interface and web layout using HTML/CSS practices
• Organize testing and debugging on a regular basis
• Upgrade and repair existing programs and integrate back-end data
• Prepare technical documentation for user support
• Analyze program performance and suggest new features and improvements
• Ensure compliance with security principles
• Keep informed about latest industry developments

Web Developer

Security Engineer

• Own internal IT operations and security program end-to-end
• Manage company systems to support enterprise security reviews
• Build processes, controls, and documentation for scaling securely
• Partner closely with Engineering, Customer Success, and Sales

Customer Success Manager

Systems Engineer

Machine Learning Engineer

Full Stack Engineer

Web Developer

IT & Security Manager