Givebutter

Trust & Safety Analyst

Givebutter

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Salary

💰 ₱707 per hour

Job Level

Mid-LevelSenior

About the role

  • Investigate fundraising campaigns, accounts, and transactions when risk signals indicate potential policy violations, prohibited content, fraud, or abuse
  • Review account activity and fund flows to identify and mitigate fraud, misuse, or financial crime risks
  • Respond to and resolve Trust & Safety escalations from customers, donors, and the Customer Support team in a timely, empathetic, and well-documented manner
  • Apply Givebutter’s Trust & Safety policies consistently while exercising sound judgment in edge cases and ambiguous scenarios
  • Document investigations, decisions, and enforcement actions clearly to support audits, appeals, handoffs, and internal knowledge sharing
  • Communicate directly with users and suspected bad actors in a clear, professional manner, including issuing warnings, enforcing account restrictions, and supporting account offboarding when necessary
  • Support nonprofit verification, account recovery, and identity verification efforts by validating organizational and account ownership and assessing associated risk
  • Monitor for recurring abuse patterns or emerging fraud vectors and escalate insights or concerns to Trust & Safety leadership
  • Stay current on evolving fraud tactics, platform abuse trends, and relevant payments or compliance considerations

Requirements

  • 3+ years of experience in Trust & Safety, Fraud Prevention, Risk Operations, Payments Operations, or a related field, *or* equivalent experience in Customer Support involving complex escalations, investigations, or risk assessment
  • Strong analytical and investigative skills, with the ability to assess risk, synthesize incomplete or ambiguous information, and make sound, defensible decisions
  • Excellent written communication skills, with the ability to clearly explain decisions, reasoning, and next steps to both internal teams and users
  • High attention to detail and strong organizational skills, with the ability to manage multiple investigations and priorities simultaneously
  • Empathy and emotional intelligence when handling sensitive or high-stress situations involving customers, donors, or nonprofit organizations
  • Ability to apply Trust & Safety policies consistently while exercising judgment in nuanced or edge-case scenarios
  • Interest in online safety, financial integrity, and protecting communities on digital platforms, including a willingness to stay informed on evolving risks and abuse trends
  • Must be a citizen of the Philippines
  • Excellent written and verbal communication skills in English
  • Agents must provide their own computer and stable internet connection (2nd monitor recommended)
Benefits
  • Remote Work: Work from anywhere. Must be a citizen of the Philippines for this role.
  • Job Security: Employed full-time by Givebutter via an EOR called Deel.
  • Health Insurance: We offer HMO medical insurance covered 100% for employees.
  • Holiday Pay: Givebutter Trust & Safety operates 7 days a week. We honor all PH labor laws regarding holiday pay, overtime, and shift differentials.
  • Performance Bonuses
  • Paid Time Off: Generous annual PTO allowance.
  • Additional annual leaves: Bereavement: 5 days, Maternity: 105 days, Paternity: 30 days, Adoption: 60 days, Domestic Violence: 10 days
  • Charitable Giving: Employees are provided a monthly allowance of up to $50 USD/month to any verified nonprofit they wish to support on Givebutter.
  • Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
fraud preventionrisk operationspayments operationsinvestigative skillsrisk assessmentaccount recoveryidentity verificationdata analysisdocumentationaudit support
Soft skills
analytical skillswritten communicationorganizational skillsempathyemotional intelligencejudgmentattention to detailtime managementproblem-solvingcustomer service