Givebacks

Customer Success Manager – Schools

Givebacks

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Serve as the primary point of contact for schools during onboarding and launch
  • Monitor early-stage adoption and intervene proactively to drive usage within the first 90 days
  • Maintain ongoing relationships to ensure operational stability post-launch
  • Track and monitor product usage trends at the school level
  • Ensure schools achieve agreed-upon activation and usage metrics within 90 days of post-onboarding
  • Identify adoption gaps and execute plans to increase engagement
  • Reinforce best practices that increase long-term product utilization
  • Identify opportunities to expand module adoption within existing school accounts
  • Identify and cultivate connectors into School Support Organizations (SSOs)
  • Communicate areas of interest and expansion potential to the District CSM
  • Build trusted relationships with school leaders and administrators
  • Proactively address concerns and remove barriers to success
  • Gather feedback to strengthen engagement and product alignment
  • Deliver effective training to ensure school teams are confident using purchased modules
  • Triage inbound school requests to the appropriate resolution channel (support ticket, chat, documentation, or 1:1 session)
  • Reduce unnecessary 1:1 sessions by promoting use of training materials and structured resources
  • Deliver overall training and support efficiency without compromising experience

Requirements

  • Experience in Customer Success, Account Management, or Customer-facing roles
  • Strong relationship-building and stakeholder management skills
  • Strong communication skills (written and verbal)
  • Ability to manage multiple school relationships simultaneously
  • Data-driven mindset with ability to monitor usage metrics and drive action
  • Comfort collaborating cross-functionally, particularly with District CSMs and Support teams
  • Nice to Have: Experience working with K–12 schools or education technology platforms
  • Nice to Have: Experience supporting multi-module SaaS products
  • Nice to Have: Familiarity with schools and school support organizations (PTAs, PTOs, Booster Clubs)
Benefits
  • Unlimited Paid Time Off
  • Flextime Options
  • Remote Work Options
  • Paid Holidays
  • Employee Stock Options
  • Paid Parental and Family Medical Leave
  • Full Employee Medical, Dental, and Vision Coverage
  • Flexible Spending Account
  • 401(k) Plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data-driven mindsetmonitor usage metricscustomer successaccount managementcustomer-facing rolessupporting multi-module SaaS productstraining deliveryproduct utilizationengagement strategiesonboarding processes
Soft Skills
relationship-buildingstakeholder managementcommunication skillsmulti-taskingcross-functional collaborationproactive problem-solvingfeedback gatheringtrust-buildingtraining efficiencyconcern addressing