Customer Care Representative
Givaudan
full-time
Posted on:
Location Type: Hybrid
Location: Querétaro • Mexico
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About the role
- Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines
- Provide support for assigned customers and affiliates to meet order requirements
- Day to day communication with customers, operations and sales
- Interpret and analyse client schedules and prioritise orders
- Resolve issues and handle customer complaints internally and externally
- Confirm pricing, inventory availability and provide ship date information
- Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
- Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
- Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
- Coordinate with planning on information relating to demand planning and stock positions
- Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
- Provide coverage and support accounts for other team members as necessary
- Properly identify the right communication method based on the sense of urgency and issue
- Knows how to diffuse a difficult situation and get resolution with the customers
- Identify opportunities for improvements in customer care
Requirements
- Bachelor´s degree
- 2 or more years of experience
- Communication Skills
- Experience in Customer Relationship Management
- Basic Knowledge of SAP or Order Entry Systems
- Basic Inventory Management knowledge
- Microsoft Office Expertise
- Basic Negotiation Skills
- Understanding of Incoterms and Shipping Terminology
- Language Skills: Advanced English
Benefits
- Annual bonus and PTU.
- Excellent medical insurance plan.
- Excellent Savings Plan.
- Gym pass benefits.
- Career Development Opportunities with access to many virtual learning sessions.
- International working environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Relationship ManagementSAPOrder Entry SystemsInventory ManagementMicrosoft OfficeNegotiation SkillsShipping TerminologyOrder ProcessingInvoice PreparationDemand Planning
Soft Skills
Communication SkillsProblem SolvingCustomer ServiceConflict ResolutionTeam CollaborationOrganizational SkillsTime ManagementAdaptabilityInterpersonal SkillsAttention to Detail
Certifications
Bachelor's Degree