Givaudan

Senior Customer Care Representative

Givaudan

full-time

Posted on:

Location Type: Hybrid

Location: Mt. Olive • New Jersey • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $59,900 - $75,000 per year

Job Level

Senior

About the role

  • Build Customer Care strategy and follow global guidelines
  • Identify opportunities for improvement in Customer Care
  • Work with customer care team on customer relationship
  • Manage customer expectations
  • Provide support to customers for order requirements
  • Resolve request for order changes
  • Prepare Debit and Credit notes and process quality notifications
  • Train new Customer Care Representatives

Requirements

  • 3-5 years in customer-facing role
  • Knowledge of SAP
  • Microsoft Office expertise
  • Customer Relationship Management
  • Basic Inventory Management knowledge
  • Understanding of Incoterms and Shipping Terminology
  • Knowledge of Lean/Six Sigma
  • English and other language(s)
Benefits
  • medical
  • dental
  • vision
  • family leave
  • high matching 401k plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAPMicrosoft OfficeCustomer Relationship ManagementInventory ManagementLeanSix SigmaIncotermsShipping Terminology
Soft Skills
customer relationshipmanage customer expectationstrainingcustomer supportproblem resolution