General Service Manager
Givaudan
full-time
Posted on:
Location Type: Hybrid
Location: China
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About the role
- Oversee and direct the overall office administration functions across all sites in China, ensuring efficient, consistent, and compliant operations that support the organization’s strategic and operational objectives.
- Lead, coach, and coordinate a team of five Site Administrative Managers to drive alignment, resource sharing, and best practice implementation across all locations.
- Develop and implement national administrative policies, standards, and procedures in collaboration with leadership to ensure consistency and operational excellence.
- Supervise and evaluate all office service areas, including administrative assistance, reception, communication systems, mail and courier services, fleet management, cleaning, gardening, maintenance, and cafeteria operations.
- Partner with senior leadership to anticipate and address organizational needs, ensuring office administration policies, programs, and activities are both efficient and employee-centric.
- Oversee facility planning and management across the China network, including preventive maintenance, asset management, upgrades, and space optimization to minimize disruptions and enhance workplace quality.
- Develop long-term facility management strategies in coordination with corporate guidelines and site requirements, balancing cost efficiency and employee well-being.
- Establish and monitor office supply standards and budgets for all China locations in partnership with the Procurement IM&S function.
- Negotiate and manage key supplier relationships, leveraging national-level agreements to ensure consistent quality and value.
- Drive continuous improvement and digitalization initiatives in administrative and facility management processes.
- Prepare and manage national office administration budgets and KPIs; analyze performance data and report results to senior leadership.
- Serve as the primary advisor to management on all matters related to administrative operations, policies, and infrastructure planning.
- Lead, direct, evaluate, and develop the team of office administration staff.
Requirements
- Bachelor’s or Master’s degree in Business Administration, Management, or a related field; equivalent professional experience will be considered.
- Minimum of 5 years of proven leadership experience overseeing multiple site administrative or general services teams within multinational environments.
- Demonstrated success in managing teams across multiple locations within China, ensuring consistent standards, efficiency, and compliance.
- Fluent in English and proficient in Mandarin (both written and spoken).
- Strong ability to lead, coach, and develop cross-functional and geographically dispersed teams.
- Excellent communication, stakeholder management, and influencing abilities to effectively collaborate at all organizational levels.
- Strong capability in process analysis, design, and presentation, with a focus on continuous improvement and operational excellence.
Benefits
- Attractive package with benefits
- Paid annual leave and sick leave
- Commercial insurance
- Good opportunities for progressive learning and development
- A creative team environment that will inspire you
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
facility managementadministrative policiesbudget managementKPI analysisprocess analysisresource sharingcompliance managementdigitalization initiativesvendor negotiationasset management
Soft Skills
leadershipcoachingteam developmentcommunicationstakeholder managementinfluencingcollaborationorganizational skillsproblem-solvingstrategic thinking
Certifications
Bachelor’s degreeMaster’s degree