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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Linux Systems Administration, GitLab Deployment, and Customer Support Lifecycle Management, with a strong focus on troubleshooting, documentation, and collaboration across cross-functional teams. Familiarity with DevOps practices and compliance concepts is essential for success in this role.
Highest-signal resume keywords
Linux Systems AdministrationGitLab DeploymentCustomer Support Lifecycle ManagementScripting Languages (Ruby, Bash)DevOps Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Linux Systems AdministrationGitLab DeploymentScripting Languages (Ruby, Bash)CI/CD WorkflowsModel-View-Controller Frameworks (Ruby on Rails)Technical DocumentationContainer-Orchestration Technologies (OpenShift, Kubernetes)TroubleshootingAutomationInformation Security Concepts
Soft Skills
CollaborationProblem-SolvingCommunication
Tools & Technologies
GitLinux Command-Line ToolingAI/LLM-Powered Developer ToolingSupport ToolsTroubleshooting Utilities
Industry Keywords
U.S. Government AgenciesDepartment of WarIntelligence CommunityDISA STIGSELinuxFederal Customer Environments
Tech Stack
Tools & technologiesKubernetesLinuxOpenShiftRubyRuby on Rails
About the role
Key responsibilities & impact- Collaborate with public sector customers, including U.S. government agencies, the Department of War, and Intelligence Community organizations, to diagnose, troubleshoot, and resolve complex GitLab deployment issues
- Perform deep technical investigations using Linux command-line tooling and GitLab internals
- Analyze logs, system performance, and application behavior with limited telemetry or incomplete datasets
- Trace issues across infrastructure, application, and code paths to identify root causes, recommend mitigations, and drive durable fixes
- Partner with Product, Development, Infrastructure, and other cross-functional teams
- Create and update reusable documentation and support content
- Participate in pairing sessions and act as a stable counterpart to cross-functional teams
- Build and refine internal support tools and workflows, including automation and troubleshooting utilities
- Participate in weekday and weekend on-call rotations
- Review applications and assessments, participate in interviews, and contribute to hiring decisions
Requirements
What you’ll need- Must be a United States Citizen to be eligible for this position
- Experience managing customer-facing cases across the full support lifecycle, from initial inquiry and triage through reproduction, escalation, and resolution
- Strong Linux systems administration knowledge
- Familiarity with AI/LLM-powered developer tooling and gateway architectures, including deployment and troubleshooting in self-managed or air-gapped environments
- Ability to use scripting languages, preferably Ruby or Bash
- Ability to work within model-view-controller frameworks, preferably Ruby on Rails
- Practical experience with Git and CI/CD workflows
- Skill in creating and maintaining clear, accurate support content and technical documentation
- Familiarity with DevOps practices and container-orchestration technologies such as OpenShift and Kubernetes
- Understanding of information security and compliance concepts and controls, such as DISA STIG and SELinux
- Eligibility to work on United States federal customer environments
Benefits
Comp & perks- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
- Fully remote work