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GitLab

Customer Success Manager

GitLab

. Build and maintain trusted advisor relationships with assigned customers across APJ, with a focus on adoption, measurable outcomes, and long-term satisfaction with GitLab.

Posted 8/3/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and technical account management, focusing on post-sales adoption and value realization. Proficient in guiding customers through the software development lifecycle and leveraging GitLab for operational excellence.

Highest-signal resume keywords
Customer Success ManagementTechnical Account ManagementGit Version ControlSoftware Development LifecycleData-Driven Insights

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Post-Sales AdoptionValue RealizationContinuous IntegrationContinuous DeploymentDevSecOps PracticesWorkshop FacilitationOperational Best PracticesPerformance Indicator MonitoringProduct Usage AnalysisBranching Strategies
Soft Skills
Relationship BuildingCollaborationCommunicationAdaptabilityCustomer Advocacy
Tools & Technologies
GitLabDevelopment PipelinesCustomer Engagement ToolsData Analytics ToolsCollaboration Platforms
Industry Keywords
APJ RegionCustomer TouchpointsCustomer FeedbackStrategic ObjectivesTechnical Objectives

About the role

Key responsibilities & impact
  • Build and maintain trusted advisor relationships with assigned customers across APJ, with a focus on adoption, measurable outcomes, and long-term satisfaction with GitLab.
  • Help customers with deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
  • Lead and participate in workshops that help customers understand and use the value of GitLab across their software development lifecycle.
  • Measure and monitor customer progress against critical performance indicators, and share insights with GitLab account stakeholders as well as customer sponsors and executives.
  • Turn customer product usage data into clear, actionable recommendations that support broader adoption and expansion of GitLab within customer environments.
  • Establish and manage regular customer touchpoints in line with service expectations to review strategic and technical objectives and adjust plans as needed.
  • Collaborate closely with Product Management, Engineering, Sales, and Professional Services to support issue resolution, share customer feedback, and align on customer success plans.
  • Contribute regional insight from APJ customer engagements to help improve how GitLab supports customers across different markets, business needs, and stages of maturity.

Requirements

What you’ll need
  • Experience in a customer-facing role focused on post-sales adoption, value realization, and customer advocacy.
  • Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
  • Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.
  • Knowledge of the software development lifecycle, including common development pipelines and tooling.
  • Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.
  • Skill in turning product usage data and technical details into clear, actionable insights for both technical and executive stakeholders.
  • Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change.
  • Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships in the APJ region.
  • Must be based in Australia and have full working rights in Australia.

Benefits

Comp & perks
  • Benefits to support your health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental Leave