Renewals Manager

GitLab

Manage customer renewals and retention strategies for GitLab, a leading DevSecOps platform. Collaborate with sales and success teams to enhance customer experience and drive business outcomes.

Posted 7/20/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and driving renewals with a focus on maximizing retention rates and minimizing churn. Proficient in utilizing customer analytics to align business needs with renewal strategies and ensuring timely closure of contracts.

Highest-signal resume keywords

B2B Software SalesCustomer Relationship ManagementRenewals Strategy DevelopmentNegotiation and Closing SkillsCustomer Success Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer AnalyticsSubscription GTM ApproachesRenewal Process ExecutionContract ManagementRisk Identification and Mitigation

Soft Skills

Effective CommunicationInterpersonal SkillsCollaboration SkillsMotivated and Results-OrientedPresentation Skills

Industry Keywords

Customer RetentionChurn MinimizationARR ExpansionDevOpsSoftware Development Lifecycle

About the role

Key responsibilities & impact

Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
Execute the renewal process to ensure ARR is retained or expanded
Evaluate license usage and complete the true-up requirements
Understand and align customer’s business needs and goals to generate renewal quotes
Ensure that renewals are closed on a timely basis
Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval
Ability to identify opportunity and customer level risk and coordinate the mitigation
Provide renewals coverage on larger, more strategic customers
Additional responsiblities in helping design best practices and methodologies for the renewals organizational
Provides more coverage of larger, more strategic and complex opportunities

Requirements

What you’ll need

Experienced in managing a customer relationship from a similar role (e.g., Customer Success Manager, SDR, BDR)
Demonstrated progressive experience with B2B software sales
Experience with subscription GTM approaches for customer success management and renewals
Effective communicator, strong interpersonal and collaboration skills
Motivated, driven and results-oriented
Strong negotiation, presentation and closing skills
Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
Experienced in driving renewals with predictability and delivering to targeted gross retention rates
Proven ability to successfully lead renewals with high gross retention, predictability, and customer experience
Demonstrated ability to drive larger, more complex transactions (i.e., contract size, net ARR).
Contributes to the improvement of renewals process, policies, and tools including helping others on the team
You share our values, and work in accordance with those values.

Benefits

Comp & perks

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave