Customer Success Engineer
CARTO
CloudSQL
Customer Success Engineer, Onboarding
GitLab
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $77,700 - $166,500 per year
Job Level
Mid-LevelSenior
Tech Stack
SDLC
About the role
- Engage with newly onboarded customers, through Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
- Provide technical, architectural, and best practice guidance
- Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
- Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives
- Focus on solution-based programs that are customized to fit an individual customer’s needs
- Develop and collaborate on customer workshops, demos, and other enablement
- Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification, and creation of working examples for reuse internally and by customers and partners
- Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others
- Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey
Requirements
- Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
- Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
- Technical experience in development or systems engineering
- Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
- Demonstrated ability to become a trusted technical advisor to customer and business leaders
- Exceptional verbal, presentation, and written communication skills
- Excellent time management and ability to work with several different teams at any given time
