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Senior Global Sales Development Operations Associate
GitLabGlobal Sales Development Operations Senior Associate optimizing sales tools and data to support GitLab's Sales Development team. Enhancing workflows and training on Salesforce, Outreach, and other key technologies.
About the role
Key responsibilities & impact- Maintain the performance of sales development tools, including Salesforce, Outreach, ZoomInfo, Demandbase, and LinkedIn Sales Navigator.
- Optimize processes and configurations across the sales development technology stack to improve usability and consistency.
- Create training documentation that helps the sales development team use software tools effectively in their daily work.
- Train sales development team members on core tools and workflows, with clear guidance that supports adoption across regions.
- Audit how tools are being used and identify opportunities to improve setup, governance, and ongoing effectiveness.
- Investigate data quality issues that affect speed to lead and support issue creation and progression to drive resolution.
- Measure and refine Outreach primary collections to improve how data and messaging are managed.
- Assist business partners in evaluating the effectiveness of inbound and outbound sales development motions and the tools that support them.
Requirements
What you’ll need- Experience working with modern sales and marketing tools such as Salesforce, Outreach, LinkedIn Sales Navigator, Demandbase, and ZoomInfo.
- Required experience using Outreach in an operational or process improvement capacity.
- Ability to maintain and improve business systems, with a focus on workflow design, tool configuration, and operational consistency.
- Strength in identifying problems, investigating root causes, and turning findings into practical process improvements.
- Experience working with data quality, data stewardship, or reporting that supports faster and more reliable sales execution.
- Ability to create clear documentation and deliver training that helps distributed teams adopt tools and processes.
- Experience working asynchronously with cross-functional stakeholders through clear written communication and shared documentation.
- Experience learning and using GitLab and Git. We welcome candidates with transferable experience from similar operations, systems, or enablement roles.
Benefits
Comp & perks- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesforceOutreachLinkedIn Sales NavigatorDemandbaseZoomInfoWorkflow DesignData StewardshipProcess ImprovementReportingGitLab
Soft Skills
Problem IdentificationClear CommunicationTraining Delivery