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Manager, Customer Success Operations
GitLabManager leading Customer Success Operations at GitLab focusing on operational processes and efficiency. Partnering with various teams to enhance Customer Success Management functionality.
Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $115,200 - $194,400 per yearWebsite
About the role
Key responsibilities & impact- Own the core operational cadences that support the CS organization, including pipeline and renewal reviews, customer health reporting, and book of business management.
- Translate ambiguous business questions from CS leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes.
- Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting CSMs rely on day to day.
- Build cross-functional alignment with Sales, Finance, and other Revenue Strategy & Operations teams to operationalize go-to-market changes that affect Customer Success.
- Identify friction in existing processes and lead improvement efforts end to end, from diagnosis through rollout and adoption.
- Support CS leadership in planning cycles, including capacity modeling, segmentation, territory and coverage planning, and target setting.
- Contribute to broader Revenue Operations initiatives where the CS perspective is needed.
Requirements
What you’ll need- 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role.
- Strong critical thinking and structured problem solving. You can break down ambiguous problems into clear workstreams and move them forward.
- Bias toward execution. You move from analysis to action quickly and follow through to outcomes that stick.
- Systems thinking. You understand how a change in one part of the go-to-market motion ripples through to others, and you design solutions accordingly.
- Strong cross-functional collaboration skills. You build trust with stakeholders at all levels and influence without direct authority.
- Curiosity and aptitude to pick up new domains, tools, and concepts quickly. We care more about how you think than which specific tools you have used.
- Comfort operating in a scaling environment where not everything is defined and structure must be created.
Benefits
Comp & perks- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Sales OperationsRevenue Operationsmanagement consultingstrategycapacity modelingsegmentationterritory planningcoverage planningdata reportingprocess improvement
Soft Skills
critical thinkingstructured problem solvingexecution biassystems thinkingcross-functional collaborationtrust buildinginfluence without authoritycuriosityadaptabilityoperating in scaling environments