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Senior Manager, Professional Services, Technical Architect
GitLabSenior Manager overseeing Technical Architects within GitLab's AMER Professional Services team. Responsible for managing technical engagements and driving team performance in customer-centric architecture.
Posted 6/18/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $171,360 - $288,660 per yearWebsite
About the role
Key responsibilities & impact- Manage and develop the AMER Technical Architecture team, including Intermediate, Senior, and Staff Technical Architects working across platform, AI, and security-related customer engagements.
- Manage the practice end to end, covering presales collaboration, engagement scoping, technical delivery oversight, staffing, utilization, and forecast alignment.
- Coach architects to grow as credible advisors centered on customer outcomes, strong technical judgment, and consultative communication.
- Partner on complex presales motions with Engagement Managers on estimation, solution framing, statement of work assumptions, and technical risk.
- Join strategic customer conversations where senior technical expertise helps build credibility, clarify ambiguity, and improve the path to successful delivery.
- Guide the team through first-mover delivery of new GitLab capabilities, helping shape how emerging offerings are tested, delivered, and improved in real customer environments.
- Turn lessons from strategic engagements into reusable templates, architecture guidance, migration patterns, and implementation standards that can be adopted by the broader Professional Services organization.
- Represent the Technical Architecture practice in AMER Professional Services management discussions and partner with adjacent functions to improve coordination, service evolution, and delivery consistency.
Requirements
What you’ll need- Proven experience managing senior technical professionals in a services, consulting, or Professional Services environment, with a strong track record of coaching, performance management, and career development.
- Experience applying expertise in platform engineering, site reliability engineering, infrastructure, or software development to guide technical direction and build credibility with highly experienced architects.
- Experience running consultative engagements by linking technical work to business goals and keeping teams focused on customer value and realized outcomes.
- Experience with technically complex presales work, including discovery, scoping, estimation, solution definition, and risk assessment.
- Demonstrated ability to operate effectively in fast-moving environments where offerings, priorities, and organizational needs continue to evolve.
- Experience building or improving repeatable delivery methods such as playbooks, standards, service kits, architecture patterns, or implementation guidance.
- Experience facilitating executive-level customer conversations, giving clear feedback, and aligning cross-functional stakeholders around delivery direction.
- Familiarity with GitLab-relevant domains such as AI-powered developer workflows, security, DevSecOps, or enterprise platform adoption is helpful, along with experience ramping up quickly in adjacent areas where needed.
Benefits
Comp & perks- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
platform engineeringsite reliability engineeringinfrastructuresoftware developmentpresales collaborationengagement scopingtechnical delivery oversightrisk assessmentarchitecture patternsimplementation guidance
Soft Skills
coachingperformance managementcareer developmentconsultative communicationcustomer value focusexecutive-level facilitationcross-functional alignmenttechnical judgmentcredibility buildingadaptability