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Senior Engineering Manager, Tenant Experience Platform
GitLabSenior Engineering Manager overseeing multiple teams across observability, tenant controls, and upgrade tooling. Shaping the Tenant Experience at GitLab in a remote capacity for innovation.
Posted 5/28/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $168,000 - $285,600 per yearWebsite
Tech Stack
Tools & technologiesCloudDistributed SystemsKubernetes
About the role
Key responsibilities & impact- Manage engineering teams focused on observability, tenant controls, and upgrade tooling across the Tenant Experience platform.
- Drive a clear Tenant Experience vision across self-managed, Dedicated, and cloud-native deployments, including tradeoffs needed to serve self-managed GitLab customers.
- Guide technical and organizational direction across observability infrastructure, self-healing frameworks, rate limits, feature flags, and coordinated upgrade orchestration.
- Work closely with engineering managers, staff and principal engineers, and partner teams including Reliability & Production Engineering, GitLab Delivery, and Dedicated.
- Coach engineering managers on team health, performance, prioritization, hiring, and organizational design.
- Develop actionable roadmaps from broad platform strategy, with clear milestones, owners, and delivery timelines that teams can track.
- Own production outcomes that affect tenants and operators, with success measured by upgrade reliability, observability coverage, and time to make self-service controls available.
- Improve execution by creating clarity, fostering strong technical discussion, and helping teams make choices as requirements evolve.
Requirements
What you’ll need- Experience managing engineering managers and guiding them in execution, hiring, performance, and team health.
- Experience guiding distributed teams through change and ambiguity while building clarity, accountability, and momentum.
- Experience building or scaling a function, including shaping teams for evolving scope.
- Knowledge of self-managed, on-premises, or bare metal environments and how they differ from cloud-first operating assumptions.
- Familiarity with large-scale distributed systems and SaaS services, including containerized and Kubernetes-based delivery models.
- Working knowledge of observability practices such as metrics, logs, traces, service level indicators, and service level targets, along with concepts like self-healing systems, rate limiting, and feature-flagged rollouts.
- Ability to evaluate technical tradeoffs and contribute informed judgment on platform architecture and cross-team system integration.
- Knowledge of emerging engineering practices and developer workflows, including AI-assisted tooling, with the ability to balance productivity, team development, and engineering standards across multiple teams.
Benefits
Comp & perks- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
observabilityself-healing frameworksrate limitingfeature flagsupgrade orchestrationKubernetesSaaS servicesmetricslogstraces
Soft Skills
team healthperformance managementprioritizationorganizational designclarityaccountabilitymomentum buildingcoachingguiding through changetechnical discussion