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Customer Success Engineer
GitLabCustomer Success Engineer providing technical expertise and best practice guidance post-sale for GitLab. Collaborating with various teams to enhance customer implementations and success.
About the role
Key responsibilities & impact- Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance.
- Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning).
- Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account)
- Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about.
- Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives
- Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.
- Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples for internal and customer use.
- Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.
Requirements
What you’ll need- Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) and enabling customers with practical, in-depth guidance.
- Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes.
- Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs.
- Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations).
- Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
- Strong time management and prioritization skills, including the ability to juggle multiple customer engagements and cross-functional requests in a pooled model.
- Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples; we welcome transferable experience from related roles and backgrounds.
Benefits
Comp & perks- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
GitLabsource code managementcontinuous integrationcontinuous deliveryDevSecOpsAgile Planningsoftware developmentsystems engineeringarchitectureworkflows
Soft Skills
communicationtime managementprioritizationtechnical advisorycustomer engagementcollaborationpresentationorganizational skillscustomer successenablement