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Customer Success Architect
GitLabCustomer Success Architect at GitLab aligning the DevSecOps platform with customer business goals. Partnering for technical enablement and ongoing adoption with a portfolio of customers.
Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $93,600 - $158,400 per yearWebsite
About the role
Key responsibilities & impact- Partner with customers to turn pre-sales command plans into actionable objectives
- Guide customers on effective use of the GitLab platform
- Own a portfolio of customers and advance adoption, retention, expansion
- Build and maintain Customer Success Plans
- Act as the primary GitLab liaison for assigned accounts
- Provide hands-on onboarding and technical enablement
- Program manage account escalations
- Collaborate with Services and internal partners
Requirements
What you’ll need- Practical understanding of Git
- Working knowledge of continuous integration, continuous deployment, and DevSecOps practices
- Experience partnering with customers to define business outcomes
- Background in customer success, post-sales, or professional services work
- Ability to manage a portfolio of customers
- Skill in handling escalations in technical environments
- Strong communication, presentation, and organization skills
- Ability to apply transferable skills from related roles
Benefits
Comp & perks- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
- Home Office Support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Gitcontinuous integrationcontinuous deploymentDevSecOps
Soft Skills
communicationpresentationorganizationcustomer success managementescalation management