Manager, Global Sales Development Operations
GitLab
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $92,400 - $122,000 per year
About the role
- Influence and partner with sales development, sales, marketing, and other stakeholders to drive consistent sales development operations across regions.
- Evaluate, select, implement, and integrate the sales development tool stack, including Salesforce, Outreach, Cognism, ZoomInfo, Chorus, Sales Navigator, Conversica, Drift, and related tools.
- Establish clear workflows, documentation, and operating rhythms that make outbound execution more consistent and scalable.
- Set up regular check-ins with sales development leaders and Customer Success Managers (CSMs) to support adoption, identify gaps, and improve day-to-day execution.
- Design and improve outbound pipeline generation processes, with an emphasis on first-order Sales Accepted Opportunities (SAOs) and clean handoffs.
- Identify process improvement opportunities and iterate on business development representative (BDR) workflows to reduce friction and improve performance.
- Standardize and maintain sales development playbooks, meeting agendas, shared views, and issue templates and boards to improve visibility and accountability.
Requirements
- Experience building go-to-market operations strategy and using business analytics to guide decisions and prioritize work.
- Working knowledge of sales development tools and data flows, including Salesforce and outbound platforms such as Outreach, Cognism, ZoomInfo, Chorus, Sales Navigator, Conversica, and Drift.
- Ability to lead and coach others on setting clear priorities and driving consistent execution in a changing environment.
- Skilled at partnering across functions, especially with sales and marketing, and working effectively with senior and executive stakeholders.
- Experience designing and improving sales development processes and workflows, with a focus on outbound pipeline generation and business development representative workflows.
- Ability to standardize, document, and monitor operating rhythms and adoption (playbooks, meeting agendas, tool views, and issue templates or boards).
- Strong problem-solving and communication skills, including translating insights into clear recommendations and practical workflow changes.
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales development operationsbusiness analyticsprocess improvementoutbound pipeline generationSales Accepted Opportunitiesworkflow designdata flows
Soft Skills
leadershipcoachingprioritizationcommunicationproblem-solvingcollaboration