GitLab

Revenue Systems & Processes Manager

GitLab

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $89,600 - $192,000 per year

About the role

  • Lead discovery and requirements-gathering with Revenue Strategy & Operations (RSO) teams including Sales Operations, Customer Success Operations, Professional Services Operations, Deal Desk, and other go-to-market functions to translate business needs into clear, complete system and process requirements that reduce time from concept to IT intake and minimize scope changes.
  • Develop and document detailed business and technical requirements, process flows, and use cases for Salesforce, Zuora CPQ, Ironclad CLM, and related tools to enable scalable, recurring SaaS quote-to-cash workflows and improve the quality and completeness of requirements delivered to IT.
  • Act as technical adviser and product owner for RSO projects, developing deep familiarity with Salesforce technical architecture to serve as voice of the customer in solution design and delivery, collaborating with IT to identify, scope, design, and deliver solutions.
  • Own end-to-end delivery of revenue systems projects across the RSO organization, from scoping and prioritization through IT handoff, testing, and rollout, ensuring projects are delivered on time, within agreed scope, and aligned to go-to-market priorities.
  • Manage internal RSO project and systems work prioritization, partnering with RSO and Sales leadership to align the revenue systems roadmap with strategic organizational goals, go-to-market strategy, and operational metrics, ensuring investments support sales productivity and revenue growth.
  • Collaborate with IT program managers, Salesforce administrators, and Business Technology teams to design, validate, and implement changes across Salesforce and connected revenue applications, driving higher system adoption and more efficient seller workflows.
  • Manage handbook optimization, process workflow documentation, and Seller Experience Release Digests and surveys to support sales enablement, improving documentation accessibility and seller satisfaction with systems and processes.
  • Establish and run recurring system optimization processes with IT partners, analyzing findings and driving implementation of improvements that enhance data quality and reporting accuracy.
  • Monitor and communicate the impact of systems and process changes using agreed KPIs to inform continuous improvement and future roadmap decisions.

Requirements

  • Experience as a Business Systems Analyst, Technical Program Manager, CRM Analyst, Product Owner, or in a related field, with a strong foundation in business analysis and product ownership for lead-to-cash, CRM, CPQ, etc.
  • Experience working with revenue operations, sales operations, or go-to-market teams in a SaaS or recurring revenue business environment.
  • Practical understanding of Salesforce in a mid-size to large sales organization, including how data models, workflows, and approval processes support sales motions.
  • Background that combines technical systems exposure with business-facing work in sales operations, revenue operations, customer success operations, or related go-to-market functions.
  • Experience translating business needs into clear business and technical requirements and partnering with IT or Business Technology teams to deliver solutions.
  • Familiarity with revenue systems and related tools such as Salesforce CRM, CPQ, billing, contract lifecycle management, customer success platforms, and revenue intelligence tools.
  • Ability to plan, coordinate, and track cross-functional projects, aligning stakeholders and managing dependencies from scoping through delivery.
  • Communication skills to work with a wide range of partners, from technical teams to sales leaders, and to facilitate trade-offs and prioritization.
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisproduct ownershiprequirements gatheringprocess flowsuse casesdata modelsworkflowsapproval processessystem optimizationKPI monitoring
Soft Skills
communicationcollaborationproject managementstakeholder alignmentprioritizationanalytical thinkingproblem-solvingfacilitationadaptabilityleadership