Accounts Receivable Associate
GitLab
full-time
Posted on:
Location Type: Remote
Location: Ireland
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About the role
- Support accurate posting of cash receipts and preparation of related reports to keep customer accounts up to date.
- Prepare and manage weekly purchase order and portal reconciliation reports, including timely submission of invoices in third-party billing portals.
- Triage and respond to Accounts Receivable Zendesk tickets, including W9 and remittance information requests, to provide timely support to internal and external stakeholders.
- Assist the Accounts Receivable team with low to moderate collections activities, including follow-ups and escalation support.
- Use Zuora Billing, Salesforce, Google Workspace, GitLab, and other business tools to complete daily tasks and identify opportunities to streamline workflows.
- Perform additional Accounts Receivable duties as assigned to support month-end activities and continuous improvement of AR processes.
Requirements
- Experience working in accounts receivable, including posting cash receipts, reconciliations, and supporting collections activities.
- Understanding of accounts receivable and financial concepts, with the ability to work independently and meet deadlines in a fast-paced environment.
- Background in SaaS or software organizations, or transferable experience in a similar recurring revenue or subscription-based business.
- Proficiency with Zuora Billing, Salesforce CRM, Google Workspace (Gmail, Docs, Sheets), and the ability to adapt to other business technologies.
- Clear verbal and written communication skills, with the ability to collaborate with cross-functional partners and respond to internal and external requests.
- Ability to manage support channels such as Zendesk to triage and resolve Accounts Receivable inquiries, including W9 and remittance requests.
- Comfort working in an all-remote, asynchronous environment, with overlap in US time zones (primarily Pacific and Eastern) as needed.
- Alignment with GitLab's values and practices, including working transparently, using GitLab in your day-to-day work, and welcoming learning across different backgrounds and experiences.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
accounts receivableposting cash receiptsreconciliationscollections activitiesfinancial conceptsSaaSsubscription-based businessworkflow streamliningZendeskW9 processing
Soft Skills
clear communicationcollaborationindependencedeadline managementadaptabilitysupport managementproblem-solvingtransparencylearning orientationcross-functional teamwork