GitLab

Customer Success Manager

GitLab

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
  • Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
  • Understand the customer journey and be able to guide them on future adoption
  • Act as the GitLab liaison for GitLab questions, issues, or escalations. Collaborate with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
  • Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
  • Remain knowledgeable and up-to-date on GitLab releases

Requirements

  • Understanding of Git and typical branching strategies
  • Knowledge of software development lifecycle and development pipeline
  • Understanding of continuous integration, continuous deployment, DevSecOps
  • Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
  • Experience partnering with customers to define and achieve business outcomes
  • Familiarity working with customers of sizes relevant to the assigned segment
  • Exceptional verbal, written, organizational, presentation, and communications skills
  • Detailed oriented and analytical
  • Strong team player but self-starter
  • Project management experience & skills
  • Strong technical, analytic, and problem-solving skills
  • Alignment with our values, and willingness to work in accordance with those values
  • Willingness to travel if needed and comply with the company’s travel policy
  • Fluent German
Benefits
  • Benefits to support your health, finances, and well-being
  • All remote, asynchronous work environment
  • Flexible PTO (paid time off)
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and development budget
  • Parental leave
  • Home office support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Gitbranching strategiessoftware development lifecycledevelopment pipelinecontinuous integrationcontinuous deploymentDevSecOpsproject managementanalytical skillsproblem-solving skills
Soft Skills
customer successcustomer satisfactionadoptionretentionverbal communicationwritten communicationorganizational skillspresentation skillsteam playerself-starter