Practice Engineer
GitLab
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $85,800 - $160,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSCloudDockerGoogle Cloud PlatformGraphQLJavaScriptMongoDBPostgresPythonReactRubySDLCTypeScriptVue.js
About the role
- Build and maintain journey-enabling platforms, assessment tools, dashboards, and portals that help Customer Success (CS) and Professional Services (PS) deliver customer outcomes at scale, aligned with GitLab's strategic customer journeys (AI, Security, and DevOps Modernization).
- Design and develop custom applications using modern web technologies (Vue.js, React, TypeScript, Python) deployed on GitLab Pages or cloud infrastructure, with a focus on secure, well-tested, and maintainable code.
- Create and enhance integrations between CX Engineering tools and enterprise platforms such as the GitLab API, Salesforce, Gainsight, and Kantata.
- Implement automation that reduces manual effort in service delivery, improves operational efficiency, and supports consistent, high-quality execution.
- Create delivery kits, technical artifacts, and documentation that enable CX teams to adopt tools, understand architecture, and troubleshoot common issues.
- Collaborate with Journey Portfolio Leads and CX stakeholders to translate service requirements into technical solutions, and support CS and PS teams through issue triage, onboarding sessions, and ongoing platform improvements.
Requirements
- Proficiency in at least one modern programming language, such as Python, JavaScript/TypeScript, or Ruby.
- Experience building web applications using modern frontend frameworks (Vue.js, React, or similar).
- Familiarity with REST APIs, GraphQL, and common integration patterns.
- Experience working with Git, GitLab CI/CD, and modern DevOps practices.
- Understanding of database technologies (for example, MongoDB, PostgreSQL, or similar).
- Comfort working with cloud platforms (such as GCP or AWS) and containerization tools like Docker.
- Knowledge of the software development life cycle, DevOps, and DevSecOps practices, as well as GitLab’s product capabilities across multiple stages.
- Strong problem-solving, communication, and collaboration skills, with the ability to work effectively in a remote, async-first environment.
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonJavaScriptTypeScriptVue.jsReactREST APIsGraphQLMongoDBPostgreSQLDocker
Soft skills
problem-solvingcommunicationcollaboration