Customer Success Engineer
Duffel
SQL
Manager, Customer Success Engineer
GitLab
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SDLC
About the role
- Lead a team of Customer Success Engineers managing a pooled book of business across EMEA to drive product adoption and value realization
- Develop scalable technical enablement strategies and repeatable frameworks to remove adoption barriers
- Build and implement programs with metrics to measure effectiveness and maximize team impact
- Partner with Sales and Renewals to align technical enablement with commercial objectives to mitigate contraction and enable expansion
- Advocate voice of the customer by translating field insights into product and cross-functional priorities
Requirements
- Deep understanding of DevSecOps practices and ability to translate technical concepts into business value
- Experience developing scalable enablement strategies and driving technical adoption at scale
- Software development background and comprehensive knowledge of GitLab use cases across SCM, CI/CD, DevSecOps, and Agile Planning
- Experience designing and implementing scalable customer success programs using data-driven approaches
- Proven leadership mentoring technical teams and working with distributed teams across EMEA
- Strong stakeholder management, communication skills, and ability to influence without direct authority
- Focus on measurable outcomes: customer adoption rates, technical value realization, customer satisfaction, and retention/expansion metrics
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