GitKraken

People Operations

• Execute company-wide programs like All-Hands meetings and quarterly OKRs
• Manage benefit administration and serve as the main contact for employees, brokers, and vendors
• Maintain BambooHR and ensure data accuracy across all functions
• Manage handbook and policy updates to ensure compliance and clarity
• Effectively manage employee relations issues with empathy, discretion, and consistency
• Deliver relevant, timely, and accurate reporting to internal and external stakeholders
• Launch and manage the annual performance review cycle
• Manage compensation programs, including commissions, annual bonuses, and the merit cycle
• Partner with finance on payroll processes to ensure accuracy and timeliness
• Manage offboarding processes, including voluntary and involuntary terminations
• Manage onboarding processes to ensure a seamless transition for new hires and their teams
• Directly oversee recruiting, office management, and IT

People Operations Manager

Product Marketing

• Own HubSpot as Our CRM Command Center
• Serve as the primary HubSpot administrator across all hubs (Sales, Marketing, Service, Operations), maintaining system health and optimizing performance
• Build sophisticated automated workflows that eliminate manual tasks and reduce context switching for our GTM teams
• Design and implement custom-coded actions and advanced automations to streamline complex multi-step processes
• Configure seamless integrations between HubSpot and our developer tooling tech stack through APIs and native connections
• Connect HubSpot to our AI systems (Claude and ChatGPT) to bring the power of this data into our AI workflows.
• Establish and maintain bulletproof data quality standards using HubSpot's automation tools and validation rules
• Build comprehensive reporting dashboards that provide actionable insights across the entire customer journey
• Create automated data enrichment workflows, utilizing Clay, that keep our prospect and customer information fresh and actionable
• Design dynamic routing logic to ensure leads reach the right team members at the right time
• Build automated renewal and upsell workflows with proper pipeline management and forecasting
• Implement intelligent lead scoring and propensity to buy models based on firmographic, demographic, product engagement, and behavioral indicators
• Develop attribution models that accurately track the customer journey from awareness to advocacy
• Support direct users and indirect stakeholders across our entire GTM organization
• Create training materials and conduct knowledge-sharing sessions for new processes and system updates
• Collaborate with our Product team to integrate usage analytics for better lead qualification and customer health scoring
• Create proper campaign tracking and attribution across all touchpoints

GTM Engineer

Data Engineer

• Architect Our Data Foundation by designing and implementing a unified data architecture that creates a cohesive business intelligence platform
• Build automated ETL pipelines using SQL and Python to eliminate manual data reconciliation processes
• Establish data governance frameworks and quality standards that ensure accuracy and consistency across all business metrics
• Create scalable data models that support both operational reporting and strategic forecasting needs
• Integrate Financial and Operating data systems to create comprehensive performance management and forecasting capabilities
• Build real-time dashboards and reporting systems using Tableau and related dashboarding capabilities that provide actionable insights to leadership
• Design attribution models that accurately track customer journey economics from lead acquisition through renewal
• Create self-service analytics platforms that empower teams to access reliable business intelligence without technical or manual dependencies
• Develop predictive models and forecasting algorithms using Python and SQL to support strategic planning
• Build automated anomaly detection systems to catch critical business metric changes
• Establish data lineage and documentation standards that ensure transparency and auditability across all systems
• Optimize Performance & Scalability by leveraging Snowflake data warehousing capabilities to handle increasing data volume
• Implement cloud-based data processing workflows using AWS/GCP that support real-time and batch analytics requirements
• Design API integrations that seamlessly connect our data architecture with existing and future SaaS tools
• Create automated testing and monitoring frameworks that ensure data pipeline reliability and performance

Business Data Architect

Account Executive

• Review, qualify, and respond to inbound mid-market leads for GitKraken’s service offerings
• Engage with engineering managers and directors to understand their team's needs and challenges
• Schedule and lead discovery calls, demos, and product walkthroughs
• Provide tailored quotes and proposals that align with customer requirements to drive deals forward
• Manage the full sales cycle for mid-market accounts, from first touch to close
• Maintain accurate records of opportunities and pipeline for inbound and outbound activities
• Collaborate internally with sales, marketing, and product teams to provide feedback on lead quality, sales messaging, and customer needs
• Proactively contribute to refining and scaling our inbound sales playbook as a founding member of the sales team
• Act as first point of contact for mid-market and inbound prospects, shaping new revenue streams and working with decision-makers at small to mid-sized development teams

People Operations Manager

GTM Engineer

Business Data Architect

Mid-Market Account Executive