GitKraken

Manager

• Drive the product roadmap for GitKraken's core systems and user-facing experiences like subscriptions and billing, org management, notifications, and settings.
• Work hand-in-hand with Engineering teams to scope, prototype, and ship solutions grounded in research and data.
• Write clear specs, user stories, and prototypes that guide feature development so teams can build with confidence
• Align cross-functional stakeholders across Finance, Marketing, and Customer Success to keep launches on track and outcomes measured
• Dig into product and business metrics to surface friction points, sharpen priorities, and evaluate impact

Product Associate/Manager

Support Engineer

• Handle technical support across the GitKraken product suite
• Work directly with customers to diagnose issues, enable better workflows, and advocate for their needs internally
• Contribute to internal documentation, AI-assisted tooling, and cross-functional projects
• Respond to technical support requests across the GitKraken product suite
• Reproduce and diagnose bugs, analyze log files, and document findings clearly for engineering teams
• Manage escalation pathways and work directly with engineering to resolve complex product issues
• Interface with Development and Product teams for incident management, bug reporting, and release readiness
• Help enterprise users optimize their development environments and Git workflows
• Translate complex technical concepts into clear, actionable troubleshooting steps for customers of all technical levels
• Empathize with frustrated developers and guide them confidently to resolution
• Advocate for end-user needs and feedback to internal product and engineering teams
• Author and maintain technical help center documentation for new products, features, and workflows
• Test new products and features pre-release, providing structured feedback to product and development teams
• Contribute to AI-assisted system development for internal use across GitKraken teams
• Utilize AI tools and automation as a standard part of daily workflows
• Maintain and contribute to internal code repositories related to support tooling
• Collaborate with Marketing and Sales on promotions, customer-facing communications, and other cross-functional initiatives
• Participate in team projects that extend beyond traditional support boundaries

Product Associate/Manager

Customer Support Engineer I