Service Manager, SAP HXM
GISA GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Halle • Germany
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Tech Stack
About the role
- Independently manage IT services (primarily in the HXM area) as the primary point of contact for clients in the planning and operational management of the service
- Support clients by coordinating and controlling service-related projects and actively contributing to service strategy and optimization processes
- Take responsibility for commercial service controlling and participate in developing strategies to optimize service delivery and business outcome contribution
- Serve as the subject-matter lead for the service within a matrix organization and manage the contributing internal teams and external suppliers
- Be part of a professional service management team with access to experienced colleagues and professional exchange within the company-wide Service Management community
Requirements
- Degree in business administration, organizational development & change management, HR management, process management, or (IT) project management; alternatively several years of relevant professional experience
- Professional experience with SAP HXM and a strong understanding of the associated HR and IT processes
- Solid experience with ITSM processes, ITIL, and the service & customer lifecycle—or willingness to proactively build this knowledge
- A passion for putting clients at the center and delivering excellent IT service management
- Team spirit, initiative, and an authentic personality
- Fluent German and, ideally, good English skills
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
SAP HXMITSM processesITILservice lifecycleproject managementprocess managementservice delivery optimizationcommercial service controllingservice strategy
Soft Skills
client focusteam spiritinitiativecommunicationleadership