Service Manager, SAP HXM
GISA GmbH
full-time
Posted on:
Location Type: Office
Location: Halle • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSM
About the role
- In this role you operate at the intersection of service culture, process understanding and strategic thinking.
- You shape how modern HR services are experienced—through clear structures, proactive management and an eye for what clients really need.
- You will have the space to influence decisions, further develop standards and make your professional imprint visible in service management.
- At the same time, there is enough room for what matters to you personally at GISA.
Requirements
- A degree with a focus on business administration, organizational development & change management, human resources, process management, (IT) project management, or several years of professional experience in these areas.
- Professional experience with SAP HXM as well as a very good process understanding within the SAP HXM environment.
- Solid knowledge and experience with ITSM processes, ITIL, and the service & customer lifecycle, or willingness to build these up.
- Enjoy working with a customer focus and delivering excellent IT service management.
- Team spirit, initiative and strong personal skills.
- Fluent German and ideally good English skills.
Benefits
- You will take full responsibility as the primary contact for managing IT services—mainly in the HXM area—for our clients, including planning and operational management.
- You will support our clients by coordinating and steering service-related projects and jointly shape service strategies and optimization processes.
- You are responsible for commercial service controlling and support the development of strategies to optimize service delivery and contribution to results.
- You act as the functional lead for the service within the matrix organization and manage the contributing internal teams and external suppliers.
- You are part of a professional Service Management team that supports you with questions and you benefit from professional exchange within the GISA-wide Service Management community.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAP HXMITSM processesITILservice lifecyclecustomer lifecycleprocess managementproject managementorganizational developmentchange managementbusiness administration
Soft skills
customer focusteam spiritinitiativestrong personal skillsstrategic thinkingproactive managementservice cultureclear communicationinfluence decisionsdevelop standards