Customer Care Specialist

Girl Scouts of West Central Florida

Customer Care Specialist providing phone and email support for Girl Scouts of West Central Florida. Handling member inquiries and assisting with technical needs.

Posted 5/5/2026full-timeRemote • 🏈 Anywhere in North AmericaMid-LevelSenior💰 $18 - $19 per hourWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service via phone and email
Manage data in the customer database accurately
Collaborate as a team to meet productivity goals
Facilitate the achievement of departmental core metrics
Communicate updates on cases
Log calls and cases throughout the workday
Monitor Customer Care dashboards
Contribute to the creation of Knowledge Articles to support other departmental needs

Requirements

What you’ll need

Apply your coursework or experience delighting customers
Pride in achieving goals
Motivated by the Girl Scout mission
Confidence and proficiency using Microsoft Office products and ideally experience using a Customer Relationship Management system such as Salesforce or our customized system, Volunteer Systems
Engaging communication style, verbal and written
Ability to conduct business in English and Spanish is an asset
Must withstand prolonged periods sitting at a desk, speaking on the phone and working on a computer

Benefits

Comp & perks

Training on Salesforce, best practices, ongoing coaching
Mission moments to inspire mission-driven and member-centric actions and decisions
A work environment that fosters and celebrates achievement, belonging and commitment
Council provided tools of the trade Laptop and phone app.
Competitive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicedata managementcase loggingmonitoring dashboardscreating knowledge articles

Soft Skills

team collaborationcommunicationgoal achievementcustomer delightengaging communication style