Gilytics AG

Customer Success Manager – Energy & Geospatial Technology, German-speaking

Gilytics AG

full-time

Posted on:

Location Type: Remote

Location: Germany

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Salary

💰 €50,000 per year

About the role

  • Understand our role in the industry.
  • Shape the next generation of infrastructure: master the complexities of linear infrastructure planning, collaborating with the Gilytics team and our customers to drive transformative change.
  • Become a visionary connector: engage with industry leaders at key events and translate their needs into innovative solutions that redefine infrastructure planning.
  • Create a dynamic customer partnership: develop a strategic customer engagement model that fosters continuous collaboration and empowers customers to achieve their vision.
  • Serve our customers.
  • Accelerate customer onboarding: plan and execute software rollouts for new customers, ensuring a smooth onboarding experience.
  • Foster product adoption through expert training: conduct regular training sessions and provide updates on new product features to customers.
  • Lead problem-solving workshops: organize customer workshops focused on use cases and best practices, collaborating with the technical team to address specific challenges.
  • Build a dynamic customer community: design and run engaging customer events that foster collaboration and knowledge exchange.
  • Architect future-proof solutions: identify customer pain points and design seamless product integrations that drive efficiency and innovation.
  • Be the customer’s strategic partner: identify customers’ needs and create a vision of how our product integrates into processes and existing IT landscapes.
  • Translate vision into reality: advocate for customers and resolve issues with support from the Gilytics product development team.
  • Connect the innovation dots: bridge the gap between sales, customers, and product development to ensure a cohesive and dynamic innovation cycle.
  • Ignite continuous engagement: keep clients engaged and regularly using Gilytics products.
  • Be a strong member of the team.
  • Champion customer priorities: manage and prioritize requests with laser focus, collaborating with product development to deliver rapid solutions.
  • Drive strategic revenue expansion: identify upsell opportunities and ensure seamless subscription renewals to maximize customer lifetime value.
  • Be the customer support champion: optimize the customer support process for efficient handling of inquiries and continuous improvement of the customer experience.
  • Pioneer customer success metrics: define and measure key performance indicators that shape the future of customer engagement at Gilytics.
  • Empower Sales & Marketing with product expertise: educate and support the Marketing and Sales teams to ensure product-related customer communication is efficient and timely.

Requirements

  • Master’s degree in Geoinformatics, Environmental/Civil or Electrical Engineering, Physics, or a related technical field.
  • Alternatively, a business degree combined with strong technical acumen and an understanding of spatial modelling or energy systems.
  • Solid understanding of energy network and infrastructure planning, renewable energy, spatial and environmental assessment, and GIS-based modelling for infrastructure design.
  • 4+ years of professional experience in B2B customer relationship management, customer success, or product management, ideally within SaaS, GIS, utilities, or energy sectors.
  • Proven ability to manage international enterprise clients, ensuring high satisfaction, adoption, and retention.
  • Experience in project management, requirements analysis, and conceptual system design, translating complex technical needs into actionable solutions.
  • Skilled in data analysis and reporting, generating insights from customer usage and performance metrics.
  • Fluent in German and English (spoken and written).
Benefits
  • Pioneer the future of energy: directly impact the global energy transition by shaping the future with disruptive technology.
  • Accelerate your career by changing the energy world: join a fast-paced, impact-driven tech startup and grow alongside a highly motivated team.
  • Work where you thrive: choose the flexibility of remote work within Spain or Germany, or join our vibrant team on-site.
  • Experience true work-life agility and a culture of innovation: enjoy flexible working hours and a dynamic, friendly, and agile culture.
  • Your ideas matter: benefit from a high level of autonomy and direct influence on key decisions.
  • A corporate laptop and smartphone are provided.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
GeoinformaticsEnvironmental EngineeringCivil EngineeringElectrical EngineeringPhysicsspatial modellingenergy systemsenergy network planningGIS-based modellingdata analysis
Soft Skills
customer relationship managementcustomer successproduct managementproblem-solvingcollaborationcommunicationstrategic thinkingtrainingengagementprioritization
Certifications
Master's degree