Technical Lead – Microsoft 365

Gigmo Solutions

Technical Lead managing technical support engineers providing Microsoft 365 support. Mentoring team members and ensuring customer inquiries are resolved professionally.

Posted 7/31/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and people management skills while overseeing technical support operations. Proficient in Microsoft Office 365 products and committed to continuous improvement in customer support processes and team performance metrics.

Highest-signal resume keywords

People ManagementTechnical LeadershipMicrosoft Office 365 ExpertiseAnalytical SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical Support ProcessSLA TrackingKPI CreationPerformance MonitoringIssue Resolution

Soft Skills

MentoringCoachingMulti-taskingFeedback ProvisionOpen Communication

Tools & Technologies

Microsoft Office 365Exchange OnlineSharePointMicrosoft Teams

Industry Keywords

Technical SupportCustomer SupportOperational DeliveryNSAT ScoresContinuous Improvement

About the role

Key responsibilities & impact

Responsible for overseeing the daily operations of technical support engineers who are Providing Microsoft 0365 support to business customers of a large global software house as well as participating as an active member of the team.
Act as a mentor and provide oversight, coaching, and training to technical support engineers and be the point of contact when it comes to technical escalations.
Record and track team SLAs and workflows and provide support where needed for both internal and external customers.
Manage and report on all incoming technical support inquiries.
Assist in the creation of the team KPIs as well as monitor and report on results.
Be actively involved with the operational delivery keep a close track of the NSAT Scores and the productivity of the team members.
Monitor team performance and report on metrics.
Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner.
Review all technical support related processes and documentation for continuous improvement.
Providing timely feedback to team members and resolve issues.
Create an open communication culture and an inspiring team environment.
Lead by Example in professionalism, Communication, and technical Expertise.

Requirements

What you’ll need

Proven people management and leadership skills
Excellent communicator, both oral and written
Strong analytical skills to investigate and resolve customer support tickets
Able to multi-task efficiently under time pressure
Graduate with minimum 4-6 years of Experience in Technical Support process.
Must have minimum 1 year of experience as a Technical Leader with Microsoft vendor.
Should have good knowledge in Microsoft office 365
Detailed Knowledge on products of Office 365 (Exchange Online, SharePoint, Microsoft Teams)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Gigmo Solutions Website LinkedIn All Job Openings 51 - 200 employees ☁️ SaaS 🤝 B2B 🤖 Artificial Intelligence SaaS
B2B
Artificial Intelligence Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing. Technical Lead – Microsoft 365 Job not on LinkedIn 🔥 33 minutes ago 🇮🇳 India – Remote ⏰ Full Time 🟠 Senior 🧑‍💻 Full-stack Engineer Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Responsible for overseeing the daily operations of technical support engineers who are Providing Microsoft 0365 support to business customers of a large global software house as well as participating as an active member of the team.
Act as a mentor and provide oversight, coaching, and training to technical support engineers and be the point of contact when it comes to technical escalations.
Record and track team SLAs and workflows and provide support where needed for both internal and external customers.
Manage and report on all incoming technical support inquiries.
Assist in the creation of the team KPIs as well as monitor and report on results.
Be actively involved with the operational delivery keep a close track of the NSAT Scores and the productivity of the team members.
Monitor team performance and report on metrics.
Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner.
Review all technical support related processes and documentation for continuous improvement.
Providing timely feedback to team members and resolve issues.
Create an open communication culture and an inspiring team environment.
Lead by Example in professionalism, Communication, and technical Expertise. 🎯 Requirements
Proven people management and leadership skills
Excellent communicator, both oral and written
Strong analytical skills to investigate and resolve customer support tickets
Able to multi-task efficiently under time pressure
Graduate with minimum 4-6 years of Experience in Technical Support process.
Must have minimum 1 year of experience as a Technical Leader with Microsoft vendor.
Should have good knowledge in Microsoft office 365
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