Operation Manager – Microsoft M365

Gigmo Solutions

Operation Manager overseeing Technical Support Process (Microsoft M365) at a fast-growing organization. Transforming customer support domain leveraging Gig workforce and AI technologies.

Posted 5/21/2026full-timeRemote • 🇮🇳 IndiaSeniorLeadWebsite

About the role

Key responsibilities & impact

Creating strategies with senior management and develop policies that will correlate with the organization goal.
implementing effective processes and standards.
Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters.
You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures
You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change
You will be responsible for providing guidance to our in-house Management Trainee
Should keep a close track of the NSAT Scores and the productivity of the team members
You are required to induct new joiners i.e Engineers and Team Leader about the technical support process.
Responsible for management of critical and complex changes wherever applicable
Initiate and drive continuous service improvement plans.
Identification and communication of potential risks and dependencies in timely manner to stake holders
Responsible for Performance management, career development and retention of the team members
Should have an innovative and transformational mindset to identify opportunities to optimize processes

Requirements

What you’ll need

Graduate with minimum 8 years of Experience as operation head/manager in Technical Support process (Microsoft M365)
Concierge LOB is preferred.
Work Location- Work from Home
Shift Timings - Rotational

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Gigmo Solutions Website LinkedIn All Job Openings 51 - 200 employees ☁️ SaaS 🤝 B2B 🤖 Artificial Intelligence SaaS
B2B
Artificial Intelligence Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing. Operation Manager – Microsoft M365 🔥 0 minutes ago 🇮🇳 India – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Creating strategies with senior management and develop policies that will correlate with the organization goal.
implementing effective processes and standards.
Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters.
You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures
You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change
You will be responsible for providing guidance to our in-house Management Trainee
Should keep a close track of the NSAT Scores and the productivity of the team members
You are required to induct new joiners i.e Engineers and Team Leader about the technical support process.
Responsible for management of critical and complex changes wherever applicable
Initiate and drive continuous service improvement plans.
Identification and communication of potential risks and dependencies in timely manner to stake holders
Responsible for Performance management, career development and retention of the team members
Should have an innovative and transformational mindset to identify opportunities to optimize processes 🎯 Requirements
Graduate with minimum 8 years of Experience as operation head/manager in Technical Support process (Microsoft M365)
Concierge LOB is preferred.
Work Location- Work from Home
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Hard Skills & Tools

operations managementprocess improvementperformance managementteam managementtechnical supportMicrosoft M365risk managementnegotiationstrategic planningservice improvement

Soft Skills

leadershipcommunicationcollaborationinfluencingguidanceinnovationadaptabilityproblem-solvingteam developmentorganizational skills