Technical Support Engineer – Spanish
Gigmo Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureMacOS
About the role
- Provide end-to-end Microsoft 365 Concierge support to customers via chat, email, remote support, and phone
- Assist users with Microsoft 365 setup, installation, activation, and licensing issues
- Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services
- Support user account management, mailbox setup, and license assignment
- Troubleshoot Windows and macOS OS-related issues impacting Microsoft 365 functionality
- Assist with identity and access management, including SSO, Azure AD sign-ins, and authentication issues
- Analyze logs and diagnostic data to identify and resolve technical issues
- Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system
- Escalate complex or unresolved issues to internal Microsoft support teams when required
- Proactively identify recurring issues and share insights with internal teams to improve service quality
Requirements
- Experience as a Technical Support Engineer / IT Helpdesk supporting Microsoft 365
- Strong knowledge of M365 administration, licensing, and troubleshooting
- Hands-on experience troubleshooting Windows and macOS environments
- Basic understanding of Azure Active Directory, SSO, and identity concepts
- Ability to read and analyze system and application logs
- Excellent Spanish communication skills (written and verbal)
- Strong customer-handling and problem-solving skills
- Ability to work independently in a remote environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft 365OutlookTeamsOneDriveSharePointWordExcelWindowsmacOSAzure Active Directory
Soft skills
communicationcustomer-handlingproblem-solvingindependent work