Technical Support Intern

Gigamon

Technical Support Intern assisting with Salesforce testing and AI feature validation. Collaborating with cross-functional teams to enhance support processes and develop lab environments.

Posted 5/12/2026internshipSanta Clara • California • 🇺🇸 United StatesEntry LevelWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Collaborate with cross-functional teams to support SFDC projects, with a primary focus on enabling and validating AI-based features such as Agentforce.
Design, document, and execute test plans and test cases for new and existing SFDC features, including regression and end-to-end testing.
Validate integrations between SFDC and other tools or platforms used by Support, ensuring data accuracy, reliability, and performance.
Plan and coordinate UAT cycles for support-related processes, including test scenario definition, test data preparation, execution tracking, and defect management.
Capture and communicate issues, risks, and improvement opportunities to project stakeholders, providing clear, actionable recommendations for remediation.
Partner with Support leadership to ensure that process changes and new features are aligned with operational needs and are ready for production rollout.
Set up, and maintain, lab environments and network connectivity for Gigamon embedded platforms, applying Layer 1, Layer 2, and Layer 3 networking concepts.

Requirements

What you’ll need

Worked on Salesforce (SFDC) projects, ideally in a support, operations, or IT context.
Participated in or led testing activities for CRM or other enterprise applications, including creating and executing test cases and documenting results.
Gained experience with AI- or automation-based features in SFDC (such as Agentforce or similar tools), or demonstrated strong aptitude for learning such capabilities.
Set up and maintained lab or test environments for networking or embedded platforms, including connectivity validation and basic to intermediate troubleshooting.
Contributed to successful UAT cycles, collaborating with business stakeholders to validate new or updated processes and features.
Applied Layer 1, Layer 2, and Layer 3 networking concepts in a practical lab setting to diagnose and resolve issues.

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforcetest planstest casesregression testingend-to-end testingUAT cyclesnetworking conceptstroubleshootingAI featuresautomation

Soft Skills

collaborationcommunicationproblem-solvingstakeholder managementrecommendationplanningorganizationexecution trackingrisk managementdefect management