Administration

• Get to know our IT system landscape, cloud platforms, and internal processes
• Support daily IT operations and take on initial user support tasks
• Monitor performance of our core systems and report irregularities to management
• Provide first-level support for colleagues — e.g. password resets, login issues, or access requests
• Assist in diagnosing hardware, software, and network issues
• Maintain and manage user accounts (creation, modification, deactivation) across our systems and applications
• Keep an eye on potential security incidents and report suspicious access attempts
• Document system configurations, processes, and incidents in a structured manner
• Track recurring problems and propose improvement suggestions
• Help create simple technical guides for end users
• Assist new employees with workstation, printer, or mobile device setup
• Participate in smaller IT projects as needed, e.g. network upgrades or migrations

Working Student – IT Support, System Administration

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