Customer Success Manager, UK
Giftify
full-time
Posted on:
Location Type: Office
Location: 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as the main point of contact for clients in UK, ensuring high satisfaction and strong engagement
- Work proactively to ensure clients fully understand and gain value from our product, focusing on onboarding, training, and ongoing support
- Manage financial aspects of client relationships: boosting card sales and identifying upsell opportunities
- Capture client feedback and collaborate with product, legal, finance, and implementation teams to enhance customer experience
- Regularly review client performance, provide insights, and suggest improvements
- Support the development of best practices and contribute to process improvements in customer success
- Organize client meetings, performance reviews, and on-site visits to strengthen relationships
- Work closely with Business Development to identify expansion opportunities and support renewal discussions
- Travel to meet clients in person and represent Giftify at industry events in UK and Europe
Requirements
- At least 3 years of experience in account management, customer success, or similar role
- Strong ability to understand client needs, solve problems, and drive long-term value
- Excellent time management and ability to handle multiple accounts
- Strong communication English (professional level), preferably another European language
- Proficiency with CRM tools (e.g., HubSpot) and data-driven client insights
- Ability to negotiate and handle complex client interactions diplomatically
- Experience working with cross-functional teams in customer success
- Willingness to travel within UK and across Europe as needed
Benefits
- Enjoy competitive salary and benefits
- Opportunities for career growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successclient onboardingclient trainingfinancial managementupsellingdata analysisnegotiationcross-functional collaborationperformance review
Soft skills
client engagementproblem-solvingtime managementcommunicationdiplomacyrelationship buildingproactive approachinsight generationprocess improvementadaptability