Business Analyst – Pharmacy, Patient Experience Insights

Gifthealth

Business Analyst analyzing patient journey and pharmacy insight at Gifthealth. Responsible for improving patient outcomes through data analysis and reporting.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Analyze the full patient journey across queues: prescription intake, processing workflows, communication touchpoints, and fulfillment outcomes.
Identify friction points, trends, and opportunities that impact patient satisfaction, speed to therapy, and medication adherence.
Build dashboards and reporting in Looker that illuminate patient-level and operational KPIs.
Translate complex data into clear, actionable narratives for leaders across multiple departments.
Forecast patient demand, workflow volume, staffing needs, and operational load using statistical modeling.
Partner with operations, engineering, and product teams to identify data gaps and improve reporting.

Requirements

What you’ll need

3–6+ years of experience as a Business Analyst, Data Analyst, or Operations Analyst, ideally in healthcare, pharmacy, or patient-facing environments.
Strong expertise in SQL, Python, and Looker (or similar BI tools).
Outstanding communication and storytelling skills.
Experience analyzing patient journeys, experience metrics, operational workflows, or other service-quality domains.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLPythonstatistical modelingdata analysisreportingdashboard buildingexperience metricsoperational workflowspatient journey analysis

Soft Skills

communication skillsstorytelling skillsanalytical thinkingcollaborationproblem-solving